LWSSL316_Eth_Conf_Mngmt

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Negotiation & Conflict Management (Advanced)

Ethical Considerations in Negotiation and Conflict Management

Fairness, Honesty, and Respect for Others

Ethical Evaluation of Conflict Management

Ethical Considerations in Negotiation and Conflict Management

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Ethical Considerations in Negotiation and Conflict Management

Managers frequently encounter various conflict situations as part of their routine responsibilities, yet there is a lack of clear guidelines to assist them in navigating these challenges ethically. Some recommendations for organizational members to effectively and ethically manage conflicts with supervisors, subordinates, peers, and others outside their immediate circle.

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Ethical Evaluation of Conflict Management

Starting from an Aristotelian viewpoint is beneficial, as it suggests that officials within an organization, when acting in their official roles, are likely to make ethically sound decisions by considering the organization’s true purpose (PE). This principle applies even in cases of conflict or differing opinions.

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Together, these principles help create an environment where the conflicting parties can work toward a mutual understanding and resolution, while trusting the integrity and intentions of the mediator.

In conflict management, fairness, honesty, and respect for others are critical ethical principles for third-party mediators or negotiators to ensure a balanced and constructive resolution process. Here's how each term can be understood in this context:

Fairness, Honesty, and Respect for Others

Respect for Others

Honesty

Fairness

• Pinet, A. & Sander, P. (2012). The Only Negotiation Book You’ll Ever Need. Adams media.
• Rahim, M.A. (2023). Managing Conflict in Organizations. Fifth Edition. Routhledge. Taylor & Francis Group. ISBN: 978- 1- 003- 28586- 1 (ebk)
• Moore, C. W. (2014). The Mediation Process: Practical Strategies For Resolving Conflict (4th ed.). Jossey-Bass. ISBN 978-1-118-30430-3 (pbk.)
• Scott, V. (2015). Workplace Conflict Resolution Essentials for Dummies. A Wiley Brand. ISBN: 9780730319504
• Weinstein, L. (2018). The 7 Principles of Conflict Resolution. How to Resolve Disputes, Defuse Difficult Situations, and Reach Agreement. Publishing Financial Times. Pearson.

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An Aristotelian approach proves to be advantageous for several reasons: (1) it acknowledges the inherently social context of moral identity; (2) the Aristotelian concept of the common good, which serves as our framework for the idea of “proper end,” integrates aspects of justice and utility without prioritizing one over the other; and (3) Aristotle’s writings on ethics and politics blend descriptive analysis with normative evaluation, offering a valuable model for this discussion.

In the realm of organizational theory, assessments are made regarding the effectiveness, suitability, or practicality of different approaches in various contexts. However, from an ethical standpoint, these assessments often fall short by not differentiating between the benefits for the individuals involved, the organization itself, and the broader impact on all parties in the long run. One significant ethical framework, utilitarianism, emphasizes that the latter consideration forms the foundation of ethical evaluation. While a nuanced understanding of the facts may reveal that individual, organizational, and societal benefits can align, failing to recognize the distinct nature of these benefits can hinder sound ethical decision-making.

Managing organizational conflict requires identifying and addressing issues at various levels, including intrapersonal, interpersonal, intragroup, and intergroup. The assessment should clarify whether intervention is necessary and what type would be most effective. Interventions can aim to... (1) reduce emotional, procedural, deceptive, and substantive conflicts related to routine tasks, (2) achieve and sustain a balanced level of substantive conflict concerning nonroutine tasks, and (3) empower members of the organization to learn and apply conflict resolution styles, ultimately improving individual, group, and overall organizational learning and effectiveness.