Business Intermediate writing 4 5

words or phrases in the letter that help the writer to do these things. Place the colored lines in the text. 1) Welcome the enquiry. 2) Acknowledge points in the original enquiry. 3) Try to avoid using the first person: I or me. 4) Refer to something that has already been talked about. 5) Introduce solutions. 6) Introduce a special offer / invitation. 7) Mention enclosures / attachments. 8) Invite further contact.

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1 Welcome the enquiry: Thank you for your letter dated 29.01 …2 Acknowledge points made in the original enquiry: As you point out … 3 Try to avoid using the first person; I or me: Please find enclosed the latest information …, (rather than I am enclosing) 4 Refer to something that has already been talked about: mentioned above 5 Introduce solutions: The good news … 6 Introduce a special offer: You might be interested to know that … 7 Mention enclosures / attachments: Please find enclosed … 8 Invite further contact: If you have any further questions please do not hesitate to contact me.

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