FACTORY ESCAPE GAME

FAshion ESCAPE GAME

start

Can you escape the fashion factory by answering these ordering questions?

THE MISSION

Answer these questions you could get in a typical day. See if you can make it out successfully.

THE base

Find the clue you need to keep moving forward

QUESTION 1/3

Shopify

What system do we need to be in to start a new order?

KIBO

QUESTION 2/3

Create Order

Ok, now I'm in the correct system. What do I click to start this order?

Customer

QUESTION 3/3

The Spelling

My product is not coming through. I tried by name, sku, and style. What do I need to double check to make sure this works properly?

The Brand name

THE base

Find the clue you need to keep moving forward

QUESTION 1/3

Click on "Customer" to search for customer

II have my brand and my product in. Where do I go to make sure the address is added to calculate shipping cost?

Add it in the notes section

Add Shipping or delivery

QUESTION 2/3

Add this in notes

Ok, my customer's shipping and billing address is correct. They have a discount code. Where do I put this?

Add Discount

Add shipping or delivery

QUESTION 3/3

Add Shipping or delivery

II should be done with the payment section. I think I'm missing something though... but what? I have my discount and tax. What else needs to be in my order?

Add discount for shipping

Nothing is missing. You are good

the base

Find the clue you need to keep moving forward

QUESTION 1/3

Good to move to payment

Alright. I have my subtotal, discount, shipping charge, and tax calculated. I'm done with this screen. I just need to get the payment. Right?

Put in store number and associate id

Put notes in that its a new order

QUESTION 2/3

Nothing else needs to be done. Get the CC information

All I need to do now is collect the payment. Let's go ahead and get the credit card number. I need to do something else...

Inform coach you are placing a new order

Click Temp stop Record

QUESTION 3/3

Close the call

Whew, that was a close one. I got the card information from the customer while I was NOT recording. I am done!

Click to begin recording again

Inform chat that the order is complete

the base

Find the clue you need to keep moving forward

We can't cancel an order we just placed

QUESTION 1/1

We need to send an escalation

Oh no! They want to cancel the order we just placed! What do I do?

Tell them to go online to cancel

If it has been 30 min or less, we can cancel

the base

Find the clue you need to keep moving forward

Check KIBO to see when order was placed

QUESTION 1/3

ESC the call

I got another call on the secret line. Something about price matching an order. What do I do?

Send email to the brand

Too bad so sad

Go with what the customer says is credit amount

QUESTION 2/3

Do a mock order on brand website

Shows in KIBO they placed the order five days ago. We are good to do the price adjustment. What do I do next?

Calculate from Kibo with what you think is good

Send ESC email

QUESTION 3/3

All done! Great job

Just need to put notes in KIBO

Ok, my calculations have been approved by management for the refund. I have credited the account in KIBO. I am done! Right?

Kibo notes and Credit Trackerr need to be filled out

Need to send an ESC

Mission Complete

You are now free to place an order

START OVER?

Are you sure you want to go out?

You will lose progress

exit

back

MISSION FAILED

You've destroyed the base......

try again