FACTORY ESCAPE GAME

start

FAshion ESCAPE GAME

Can you escape the fashion factory by answering these ordering questions?

Answer these questions you could get in a typical day. See if you can make it out successfully.

THE MISSION

THE base

Find the clue you need to keep moving forward

QUESTION 1/3

KIBO

Shopify

What system do we need to be in to start a new order?

QUESTION 2/3

Customer

Create Order

Ok, now I'm in the correct system. What do I click to start this order?

QUESTION 3/3

The Brand name

The Spelling

My product is not coming through. I tried by name, sku, and style. What do I need to double check to make sure this works properly?

THE base

Find the clue you need to keep moving forward

QUESTION 1/3

II have my brand and my product in. Where do I go to make sure the address is added to calculate shipping cost?

Add Shipping or delivery

Add it in the notes section

Click on "Customer" to search for customer

QUESTION 2/3

Ok, my customer's shipping and billing address is correct. They have a discount code. Where do I put this?

Add shipping or delivery

Add Discount

Add this in notes

QUESTION 3/3

II should be done with the payment section. I think I'm missing something though... but what? I have my discount and tax. What else needs to be in my order?

Nothing is missing. You are good

Add discount for shipping

Add Shipping or delivery

the base

Find the clue you need to keep moving forward

QUESTION 1/3

Alright. I have my subtotal, discount, shipping charge, and tax calculated. I'm done with this screen. I just need to get the payment. Right?

Put notes in that its a new order

Put in store number and associate id

Good to move to payment

QUESTION 2/3

All I need to do now is collect the payment. Let's go ahead and get the credit card number. I need to do something else...

Click Temp stop Record

Inform coach you are placing a new order

Nothing else needs to be done. Get the CC information

QUESTION 3/3

Whew, that was a close one. I got the card information from the customer while I was NOT recording. I am done!

Inform chat that the order is complete

Click to begin recording again

Close the call

the base

Find the clue you need to keep moving forward

QUESTION 1/1

Oh no! They want to cancel the order we just placed! What do I do?

If it has been 30 min or less, we can cancel

Tell them to go online to cancel

We need to send an escalation

We can't cancel an order we just placed

the base

Find the clue you need to keep moving forward

QUESTION 1/3

I got another call on the secret line. Something about price matching an order. What do I do?

Too bad so sad

Send email to the brand

ESC the call

Check KIBO to see when order was placed

QUESTION 2/3

Shows in KIBO they placed the order five days ago. We are good to do the price adjustment. What do I do next?

Send ESC email

Calculate from Kibo with what you think is good

Do a mock order on brand website

Go with what the customer says is credit amount

QUESTION 3/3

Ok, my calculations have been approved by management for the refund. I have credited the account in KIBO. I am done! Right?

Need to send an ESC

Kibo notes and Credit Trackerr need to be filled out

Just need to put notes in KIBO

All done! Great job

START OVER?

You are now free to place an order

Mission Complete

exit

back

You will lose progress

Are you sure you want to go out?

try again

You've destroyed the base......

MISSION FAILED