City of Long Beach Emergency Communications Training
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Created on October 18, 2024
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City of Long Beach Emergency Communications Training Program
Course Details
Course Details
Submission Portal
Course Details
Prerequisites for Core and Elective Courses
Independent Study Courses
CSTI approved ellectives for PIO certification
PIO Elective Courses
CSTI required Courses for PIO certification
PIO Core Courses
City of Long Beach Emergency Communications Training Contents
Certificate Submission Portal
Submit completed course certificates
More Info
Upcoming Training Opportunities
Core Courses
More Info
CSTI Public Information Officer Specialist Core Courses
1.
2.
3.
4.
Public Information Basics
Media Relations
Advanced Public Information Officer
Intermediate Public Information Officer
CSTI Public Information Officer Specialist Elective Classes
Upcoming Elective Training Opportunities
Elective Courses
Joint Information Center Concepts
Integrating Access and Functional Needs
Recovery from Disasters: The Local Community Role
Intermediate ICS for Expanding Incidents
EMC - Emergency Management Concepts
Advanced ICS - Complex Incidents
1.
2.
4.
6.
3.
5.
Recovery From Local DisastersMay 20 - 22, 2025
FEMA Independent Study Courses
CSTI Independent Study Courses
CSTI and FEMA Public Information Officer Specialist Independent Study Courses
G606 - Standardized Emergency Management System Introduction
IS-00247.b: Integrated Public Alert and Warning System for Alert Originators
IS-368.A: Including People With Disabilities in Disaster Operations
IS-100 - Introduction to the Incident Command System, ICS 100
IS-700.B: An Introduction to the National Incident Management System
IS-200 - Basic Incident Command System for Initial Response, ICS-200
IS-00029.a: Public Information Officer Awareness
IS-800 - National Response Framework, An Introduction
IS-242.C: Effective Communication
IS-00042.a: Social Media in Emergency Management
City of Long Beach Communication Policies
City of Long Beach Mass Notification Policy
City of Long Beach Language Access Policy
City of Long Beach Effective Communication Policy
City of Long Beach Crisis Communications Plan
City of Long Beach Style Guide
FEMA Public Information Officer Independent Study Courses
Including People With Disabilities in Disaster Operations
IS-368.A
- Course Description: The purpose of this course is to increase awareness and understanding of the need for full inclusion of disaster survivors and FEMA staff who are people with disabilities. It is designed for all personnel involved in disaster operations. It provides an introductory overview of information and strategies to include people with disabilities during mitigation, preparedness, response, and recovery efforts. It also explains the importance of disability equity and inclusion and provides guidance to FEMA staff on how they can ensure physical, program, and communication access to the whole community.
- Length: 2 hours
- Location: Online
- Course Link: lbcity.info/ipddo
Begin Online Course
FEMA Public Information Officer Independent Study Courses
An Introduction to the National Incident Management System
IS-700.B
- Course Description: This course provides an overview of the National Incident Management System (NIMS). The National Incident Management System defines the comprehensive approach guiding the whole community - all levels of government, nongovernmental organizations (NGO), and the private sector - to work together seamlessly to prevent, protect against, mitigate, respond to, and recover from the effects of incidents. The course provides learners with a basic understanding of NIMS concepts, principles, and components.
- Length: 3.5 hours
- Location: Online
- Course Link: lbcity.info/is700
Begin Online Course
FEMA Public Information Officer Independent Study Courses
National Response Framework, An Introduction
IS-800
- Course Description: The goal of the IS-0800.d, National Response Framework, An Introduction, is to provide guidance for the whole community. Within this broad audience, the National Response Framework focuses especially on those who are involved in delivering and applying the response core capabilities
- Length: 3 hours
- Location: Online
- Course Link: lbcity.info/is800
Begin Online Course
Core Course Details
CSTI courses integrate practical, real-world training into the learning environment, and require four core courses for each certificate and a minimum of three elective courses totaling at least 72 hours. By completion of the certificate program, graduates will have participated in numerous practical applications and drills, workshops/break-out groups, tabletop exercises, and at least one complex functional Emergency Operations Center (EOC) exercise. Some courses also include quizzes and written exams. The content in these courses focuses on public information during a disaster and helps promote the overall readiness for disasters in the State of California. While not required, we strongly encourage all City of Long Beach Communicators take each of the four core classes in the PIO certification program. This includes:
The California Governor’s Office of Emergency Services (OES), a national leader in emergency management, developed the Specialist Certificate program to recognize individuals who successfully complete a series of rigorous and comprehensive courses in disaster management. To prepare those serving in an emergency communications role, the OES California Specialized Training Institute (CSTI) offers over 60 approved courses cover a variety of subjects, including: crisis communications, terrorism, hazardous materials, school preparedness, conducting and evaluating exercises, managing sustained operations and more.
Public Information Officer (PIO) Specialist Courses
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- Public Information Basics
- Intermediate PIO
- Media Relations
- Advanced PIO
FEMA Public Information Officer Independent Study Courses
National Response Framework, An Introduction
IS-800
- Course Description: The goal of the IS-0800.d, National Response Framework, An Introduction, is to provide guidance for the whole community. Within this broad audience, the National Response Framework focuses especially on those who are involved in delivering and applying the response core capabilities
- Length: 3 hours
- Location: Online
- Course Link: lbcity.info/is800
Begin Online Course
- Course Description: Enhance your Incident Command skills, with a special focus on new concepts of the Incident Command System (ICS).The training and resources provided in this course will assist personnel who require advanced application of the ICS. The course will also benefit any person who has a responsibility to function in a command post managing an expanding incident. This course builds upon information covered in the ICS-100, ICS-200, and ICS-300 courses and explains the roles and responsibilities of local, county, state and federal agencies involved in managing an expanding incident.
- Length: 16 hours
- CSTI PIO Course: Elective
- Location: Offered in-person
- Prerequisites:
- IS-100: An Introduction to the Incident Command System ICS-100
- IS-200: Basic ICS for Initial Response, ICS-200
- IS-700: Introduction to the National Incident Management System (NIMS)
- IS-800: National Response Framework (NRF), An Introduction
- ICS-300: Intermediate ICS for Expanding Incidents
- Course Link: lbcity.info/ics400
ICS400
Advanced ICS: Command and General Staff-Complex Incidents
CSTI Public Information Officer Elective Courses
Check Course Availability
FEMA Public Information Officer Independent Study Courses
Public Information Officer Awareness
IS-00029.a
- Course Description: The Public Information Officer Awareness Course (IS0029) is designed to familiarize participants with the concepts underlying the PIO role. This course can provide a basic understanding of the PIO function for those new to the position. Additionally, it can provide those in executive level roles the necessary knowledge of PIO roles and responsibilities during an emergency.
- Length: 7 hours
- Location: Online
- Course Link: lbcity.info/pioa
Begin Online Course
The OES California Specialized Training Institute (CSTI) offers over 60 approved courses covering a variety of subjects, including: crisis communications, terrorism, hazardous materials, school preparedness, conducting and evaluating exercises, managing sustained operations.City of Long Beach Communications staff are strongly encouraged to take the below elective courses:
As part of the California Governor’s Office of Emergency Services (OES), Public Information Officer Specialist Certificate program, students are required to take 72 hours of elective classes in addition to the four core classes.
Full Course Details
- G197 - Integrating Access and Functional Needs
- JICC - Joint Information Center Concepts
- G205 - Recovery from Disasters: The Local Community Role
- ICS 300 - Intermediate ICS for Expanding Incidents
- ICS 400 - Advanced ICS - Complex Incidents
- EMC - Emergency Management Concepts
Public Information Officer (PIO) Specialist Elective Courses
- Course Description: To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
- Length: 24 hours
- Course Type: CSTI PIO Core
- Location: Offered in-person and online
- Prerequisites:
- IS-29: Public Information Officer Awareness
- G606: SEMS Introduction
- Course Link: lbcity.info/pib
L0105
Public Information Basics
CSTI Public Information Officer Specialist Core Courses
Check Course Availability
Open csti-ca.csod.com/ before selecting a classs
- Course Description: This 3-day (24 hour) course is designed to increase PIO’s ability to be strategic communicators before, during, and after an emergency. Using a “Whole Community” approach, this course walks participants step-by-step on how to write strategic incident communication plans which enables PIOs to immediately set the narrative immediately after an emergency. Participants will leave the course with the framework to create strategic incident communication plans for their own jurisdictions.
- Length: 24 hours
- Course Type: CSTI PIO Core
- Location: Offered in-person
- Prerequisites:
- Public Information Basics
- Course Link: lbcity.info/IPO
IPO
Intermediate Public Information Officer
CSTI Public Information Officer Specialist Core Courses
Check Course Availability
FEMA Public Information Officer Independent Study Courses
Basic Incident Command System for Initial Response
IS-200.C
- Course Description: IS200, Basic Incident Command System for Initial Response, reviews the Incident Command System (ICS), provides the context for ICS within initial response, and supports higher level ICS training. This course provides training on, and resources for, personnel who are likely to assume a supervisory position within ICS.
- Length: 4 hours
- Location: Online
- Course Link: lbcity.info/ics200
Begin Online Course
CSTI Public Information Officer Elective Courses
Joint Information Center Concepts
JICC
- Course Description: This course will emphasize the design and function of Joint Information Centers (JIC) and Systems and offers the course participants a hands-on experience on how to form an effective public information team to respond to crises. Course participants will be assigned positions in a JIC with real-time roleplay experience in workshop activities and exercises designed to deliver an effective situational response. In addition to JIC organization development, emphasis will be placed on using current social media methodologies and practical communication principles.
- Length: 16 hours
- CSTI PIO Course: Elective
- Location: Offered in-person
- Prerequisites:
- Public Information Basics
- Media Relations
- Intermediate PIO
- Experiential knowledge will also be considered for acceptance.
- Course Link: lbcity.info/JICC
Check Course Availability
FEMA Public Information Officer Independent Study Courses
Public Information Officer Awareness
IS-00029.a
- Course Description: The Public Information Officer Awareness Course (IS0029) is designed to familiarize participants with the concepts underlying the PIO role. This course can provide a basic understanding of the PIO function for those new to the position. Additionally, it can provide those in executive level roles the necessary knowledge of PIO roles and responsibilities during an emergency.
- Length: 7 hours
- Location: Online
- Course Link: lbcity.info/pioa
Begin Online Course
CSTI Public Information Officer Independent Study Courses
Standardized Emergency Management System Introduction
G606
- Course Description: This course provides a comprehensive discussion of the components of SEMS and how SEMS is used in California. Content includes mutual aid, multiagency coordination, the operational area concept, and how the five levels of government communicate, interact, and share resources.
- Location: Online
- Course Link: lbcity.info/sems
Begin Online Course
FEMA Public Information Officer Independent Study Courses
Introduction to the Incident Command System, ICS 100
IS-100
- Course Description: ICS 100, Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training. This course describes the history, features and principles, and organizational structure of the Incident Command System. It also explains the relationship between ICS and the National Incident Management System (NIMS).
- Length: 2 hours
- Location: Online
- Course Link: lbcity.info/ics100
Begin Online Course
- Course Description: In moments of crisis, your participation may be vital to your community in supporting a coordinated emergency response effort. Join us to learn essential emergency management concepts and enhance your skills to effectively work in a Local, Operational Area, Regional, or State Operations Center (SOC). Throughout this course, we will explore fundamental principles that will help you master Emergency Operations Center (EOC) operations. Participants will engage in hands-on learning through progressive tabletop exercises and functional simulations, equipping them with vital skills and strategies.
- Length: 32 hours
- Course Type: CSTI PIO Elective/EMC Core
- Location: Offered in-person
- Prerequisites:
- G606 SEMS
- IS-100
- IS-200
- IS-700
- IS-800
- Course Link: lbcity.info/emc
EMC
Emergency Management Concepts
CSTI Public Information Officer Elective Courses
Check Course Availability
The OES California Specialized Training Institute (CSTI) offers over 60 approved courses cover a variety of subjects, including: crisis communications, terrorism, hazardous materials, school preparedness, conducting and evaluating exercises, managing sustained operations.City of Long Beach Communications staff are strongly encouraged to take to the below elective courses:
As part of the California Governor’s Office of Emergency Services (OES), Public Information Officer Specialist Certificate program, students are required to take 72 hours of elective classes in addition to the four core classes.
- G197 - Integrating Access and Functional Needs
- JICC - Joint Information Center Concepts
- G205 - Recovery from Disasters: The Local Community Role
- ICS 300 - Intermediate ICS for Expanding Incidents
- ICS 400 - Advanced ICS - Complex Incidents
- EMC - Emergency Management Concepts
Public Information Officer (PIO) Specialist Elective Courses
CSTI courses integrate practical, real-world training into the learning environment, and require four cor courses for each certificate and a minimum of three elective courses totaling at least 72 hours. By completion of the certificate program, graduates will have participated in numerous practical applications and drills, workshops/break-out groups, tabletop exercises, and at least one complex functional Emergency Operations Center (EOC) exercise. Some courses also include quizzes and written exams. The content in these courses focuses on public information during a disaster and helps promote the overall readiness for disastersin the State of California. While not required, we strongly encourage all City of Long Beach Communicators take each of the four core classes in the PIO certification program. This includes:
The California Governor’s Office of Emergency Services (OES), a national leader in emergency management, developed the Specialist Certificate certificate program to recognize individuals who successfully complete a series of rigorous and comprehensive courses in disaster management. To prepare those serving in an emergency communications role, the OES California Specialized Training Institute (CSTI) offers over 60 approved courses cover a variety of subjects, including: crisis communications, terrorism, hazardous materials, school preparedness, conducting and evaluating exercises, managing sustained operations, etc.
Public Information Officer (PIO) Specialist Courses
Contextualize your topic with a subtitle
Write an awesome title here
- Public Information Basics
- Intermediate PIO
- Media Relations
- Advanced PIO
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Full Course Details
The Independent Study Program website offers over 200 training courses. The EMI Student Portal was launched in July 2022 and allows students to access their training records and completion documents online. Students obtain continuing education units for most ISP courses. Students can also request an Official Transcript to be sent to a college or university for the purposes of accreditation.City of Long Beach Communicators are strongly encouraged to take the following Independent Study Courses:
Independent Study courses City of Long Beach Communicators are available through the EMI ISP Program and CSTI. The Emergency Management Institute’s (EMI) Curriculum Standards and Instructional Technology Branch provides the Independent Study Program (ISP). This is a distance learning program which offers training, online and free of charge, to the nation’s emergency management network and the general public. It serves as both an alternative means to deliver valuable training to the professional and volunteer emergency management community as well as an opportunity to improve public awareness and promote disaster preparedness nationally.
Public Information Officer Independent Study Courses
- CSTI
- G606 - Standardized Emergency Management System Introduction
- EMI
- IS-00029.a: Public Information Officer Awareness
- IS-00042.a: Social Media in Emergency Management
- IS-00247.b: Integrated Public Alert and Warning System (IPAWS) for Alert Originators
- IS-100 - Introduction to the Incident Command System, ICS 100
- IS-200 - Basic Incident Command System for Initial Response, ICS-200
- IS-242.C: Effective Communication
- IS-368.A: Including People With Disabilities in Disaster Operations
- IS-700.B: An Introduction to the National Incident Management System
- IS-800 - National Response Framework, An Introduction
FEMA Public Information Officer Independent Study Courses
Public Information Officer Awareness
IS-00029.a
- Course Description: The Public Information Officer Awareness Course (IS0029) is designed to familiarize participants with the concepts underlying the PIO role. This course can provide a basic understanding of the PIO function for those new to the position. Additionally, it can provide those in executive level roles the necessary knowledge of PIO roles and responsibilities during an emergency.
- Length: 7 hours
- Location: Online
- Course Link: lbcity.info/pioa
Begin Online Course
Intermediate ICS for Expanding Incidents
ICS300
- Course Description: Enhance your Incident Command skills, with a special focus on new concepts of the Incident Command System (ICS). The training and resources provided in this course will assist personnel who require advanced application of the ICS. The course will also benefit any person who has a responsibility to function in a command post managing an expanding incident. You will participate in group activities that introduce the development of the Incident Action Plan (IAP) and demonstrate the interactions between the Command and General Staff sections of the ICS.
- Length: 24 hours
- CSTI PIO Course: Elective
- Location: Offered in-person
- Prerequisites:
- IS-100: An Introduction to the Incident Command System ICS-100
- IS-200: Basic ICS for Initial Response, ICS-200
- IS-700: Introduction to the National Incident Management System (NIMS)
- IS-800: National Response Framework (NRF), An Introduction
- Course Link: lbcity.info/ics300
CSTI Public Information Officer Elective Courses
Check Course Availability
FEMA Public Information Officer Independent Study Courses
Effective Communication
IS-242.C
- Course Description: This course is designed to improve your communication skills. It addresses: Basic communication skills; How to communicate in an emergency: How to identify community-specific communication issues; Using technology as a communication tool; Effective oral communication; How to prepare an oral presentation
- Length: 8 hours
- Location: Online
- Course Link: lbcity.info/efc
Begin Online Course
CSTI Public Information Officer Independent Study Courses
Integrated Public Alert and Warning System (IPAWS) for Alert Originators
IS-00247.b
- Course Description: The goal of this course is to equip authorized public safety officials with a foundational understanding of the Integrated Public Alert and Warning System (IPAWS) and to provide the essential knowledge and skills to create appropriate, effective and accessible alert and warning messages.
- Length: 2 hours
- Location: Online
- Course Link: lbcity.info/ipaws
Begin Online Course
CSTI Public Information Officer Independent Study Courses
Integrated Public Alert and Warning System (IPAWS) for Alert Originators
IS-00247.b
- Course Description: The goal of this course is to equip authorized public safety officials with a foundational understanding of the Integrated Public Alert and Warning System (IPAWS) and to provide the essential knowledge and skills to create appropriate, effective and accessible alert and warning messages.
- Length: 2 hours
- Location: Online
- Course Link: lbcity.info/ipaws
Begin Online Course
CSTI Public Information Officer Elective Courses
Integrating Access and Functional Needs
G197
- Course Description: This course is intended to provide Emergency Managers/Responders with the skills and knowledge to plan, prepare, respond, and recover for those who have Disabilities and Access and Functional Needs during a disaster.
- Length: 12 hours
- CSTI PIO Course: Elective
- Location: Offered in-person and online
- Prerequisites:
- IS-29: Public Information Officer Awareness
- G606: SEMS Introduction
- Course Link: lbcity.info/iafn
Check Course Availability
Recovery from Disasters: The Local Community Role
G205
Course Description: This course introduces disaster recovery principles, practices and policies relating to Public Assistance and Individual Assistance programs, with and guidance on developing a local disaster recovery plan for community resiliency. The course discusses recovery planning at the local, state and federal levels. Examples are used from real disaster events by incorporating activities to support participant learning throughout the course, and giving participants the opportunity to develop an outline of their own recovery plan.Length: 24 hoursCSTI PIO Course: ElectiveLocation: Offered in-personPrerequisites: G606: SEMS IntroductionCourse Link: lbcity.info/rfd
CSTI Public Information Officer Specialist Elective Courses
Check Course Availability
FEMA Public Information Officer Independent Study Courses
Basic Incident Command System for Initial Response
IS-200.C
- Course Description: IS200, Basic Incident Command System for Initial Response, reviews the Incident Command System (ICS), provides the context for ICS within initial response, and supports higher level ICS training. This course provides training on, and resources for, personnel who are likely to assume a supervisory position within ICS.
- Length: 4 hours
- Location: Online
- Course Link: lbcity.info/ics200
Begin Online Course
- Course Description: To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
- Length: 24 hours
- Course Type: CSTI PIO Core
- Location: Offered in-person and online
- Prerequisites:
- IS-29.a: Public Information Officer Awareness
- IS-42: Social Media in Emergency Management
- IS-100.b: Introduction to Incident Command System
- IS-200.b: ICS for Single Resources and Initial Action Incidents
- IS-201: Forms Used for the Development of the Incident Action Plan
- IS-247.a: Integrated Public Alert and Warning System
- IS-700.a: National Incident Management System (NIMS), an Introduction
- IS-800.b: National Response Framework, An Introduction
- Public Information Basics
- Media Relations
- Intermediate PIO
- ICS-300: Intermediate Incident Command System for Expanding Incidents
- Course Link: lbcity.info/apio
L0388
Advanced Public Information Officer
CSTI Public Information Officer Specialist Core Courses
Check Course Availability
FEMA Public Information Officer Independent Study Courses
Including People With Disabilities in Disaster Operations
IS-368.A
- Course Description: The purpose of this course is to increase awareness and understanding of the need for full inclusion of disaster survivors and FEMA staff who are people with disabilities. It is designed for all personnel involved in disaster operations. It provides an introductory overview of information and strategies to include people with disabilities during mitigation, preparedness, response, and recovery efforts. It also explains the importance of disability equity and inclusion and provides guidance to FEMA staff on how they can ensure physical, program, and communication access to the whole community.
- Length: 2 hours
- Location: Online
- Course Link: lbcity.info/ipddo
Begin Online Course
- Course Description: This training will provide participants an opportunity to apply advanced public interview/information skills. Focusing on the PIO interview and public speaking capabilities, participants will experience on-camera presentations, radio broadcasts, newsprint, periodicals, and social media communications using current best practices in the industry.
- Length: 16 hours
- Course Type: CSTI PIO Core
- Location: Offered in-person and online
- Prerequisites:
- Public Information Basics
- Intermediate Public Information Officer
- Course Link: lbcity.info/mr
MR
Media Relations
CSTI Public Information Officer Specialist Core Courses
Check Course Availability