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part-time (as needed) Onsite IT Consultant

Our Culture

Benefits & Perks

The Role

We Do Remote Right

Testimonials

Qualifications

Career Paths

Who We Are

(REMOTE) 7am-4pm / 8am-5pm / 9am-6pm

$35k - 55k

Click around to learn more about the "Part-Time Onsite IT Consultant" position at Miles IT

Inclusivity

At Miles IT, everyone matters and belongs. Learn more about our work environment!

One Company

We are committed to helping each other and our customers. Watch the video above for more.

Our Beliefs

We have a set of core beliefs that all team members embody every day. Take a look at all 12!

Our Culture

Check out how you control your own career path!

Career Path

• IT Associate

• IT Support Consultant

• Sr IT Support Consultant

• IT Support Specialist

• Sr IT Support Specialist

Career Paths

How Success is Measured: Our IT support team is committed to delivering exceptional service. We measure success by ensuring customers feel their issues are addressed promptly and effectively. Our IT Support Consultants aim to resolve 60% of requests promptly, ensuring no issues persist due to a lack of expertise. Our team’s technical skills are continually evolving through both daily work and dedicated development efforts. With an average of 11 tasks completed per day, our team demonstrates our efficiency and commitment to customer satisfaction.

Being an inclusive, welcoming work environment

We are One Company.

Career Development.

Successful Communications = Successful Outcomes for All.

Taking Responsibility.

We Start With YES.

Caring.

Passionately Advocating for What is Best.

Our Services are a Strategic Competitive Advantage for Our Customers.

Working Hard and Smart.

Interruptions are Opportunities Knocking.

You Request. We Respond. It Gets Done!

Family Comes First.

Click images to learn more about each core belief here at Miles IT

Our Beliefs

Take a look at the teams & culture that make up Miles IT!

Helping People Accomplish More

Our IT Division, empowers businesses by providing comprehensive IT support, cybersecurity solutions, cloud management, and network optimization. We act as your dedicated IT team, ensuring seamless operations, data protection, and technological innovation. When our clients have a request or issue that requires more technical troubleshooting than our first responders can provide, our reinforcement group steps in to handle the task. Members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier.Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.

Responsibilities

• Deliver exceptional remote support to clients according to assigned service plans.
• Proactively identify opportunities and make recommendations to enhance customer experience and system performance.
• Maintain technical documentation of assigned service plans
• Assist other team members to share expertise and optimize workload, as needed
• Support Specialists can also be Lead Support Specialists who are responsible for providing technical guidance and support to others on their crew.
• Responsible for remotely supporting assigned service plans and other customers
• Responsible for making recommendations to improve customer experience and systems
• Responsible for technical documentation of assigned service plans
• Assist other members of the team as needed (expertise, workload, etc.)
• Support Specialists can also be Lead Support Specialists who are responsible for providing technical guidance and support to others on their crew.

Support Specialist

Skills

Traits

Education

• Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks

• Excellent organizational skills

• Excellent communication skills and professionalism

• Strong passion for working with information technologies

At least 1 year of experience working in an IT roleIndustry certifications in server administration, networking, and/or cloud services from companies such as Microsoft and Cisco (preferred).

• Detail-oriented, analytical and logical

• Flexible and relentlessly optimistic

• Results-focused with a can-do attitude

• Team-focused and responsible

Check out a day in the life of a miles it remote worker!

Miles IT supplies the necessary hardware for our remote employees and our staff enjoy the no-stress commute to their workstations every day. We maintain a close-knit team and a sense of comradery through group chats and video meetings.

We Do remote right

Hear From Us!

Hear from some other Miles IT employees!