Want to create interactive content? It’s easy in Genially!
Get started free
achieving clarity
Jennifer Simon
Created on October 17, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
Transcript
start
ACHIEVING CLARITY
Ask the right questions to see the full picture
01
Have you setup payment gateways?
Is it a single customer or multiple?
"My customers can't checkout!"
Let me escalate this for you.
Ask the right questions to see the full picture
ACHIEVING CLARITY
Ask the right questions to see the full picture
02
Let me check the app portal.
Can they try a different card?
"Multiple customers are unable to checkout."
Is it on the app, webstore, or both?
ACHIEVING CLARITY
ACHIEVING CLARITY
Ask the right questions to see the full picture
03
Try having them log out & back in.
Can they try the webstore?
"They're trying to checkout on the app."
Are they getting an error?
ACHIEVING CLARITY
Ask the right questions to see the full picture
04
Is it only when they use a specific payment method (Paypal, card, etc)?
Do they have the latest app version?
"No, it just spins and then goes to a blank screen."
Are you live right now?
ACHIEVING CLARITY
Ask the right questions to see the full picture
04
Are they using iOS, Android, or both?
Can they use something else?
"Yes, they're trying to checkout with Paypal."
Do you have a Paypal account?
ACHIEVING CLARITY
"They're all on iphones"
Ok, that's very helpful!
Now you have the full picture and can begin properly troubleshooting.
START OVER?
CONGRATS!
TRY AGAIN