v2. TGC [Deutsche Telekom] - Proposal
Isoline Communicatio
Created on October 17, 2024
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Transcript
kid
on the block
Trusted cloud leader
Scratch that
Skip
of B2B marketers increased their investment in content in 2024
INFORMATION
As a result, Cloud Comms prospects are being drenched with a flood of
To win attention you need to
EARN IT
And to earn it, you need to
with content that adds value to the sales conversation from the start
Market analysis
Skip
... but the cloud comms party is a crowded one
You’re Europe’s most valuable telecoms brand
How can you engage more directly with customers?
It’s less feature-push, more use case pull.
In an undifferentiated market,cloud specialists have created a
purchase cycle compared to wholesale telecoms.
Click for detailed competitive analysis
Campaign strategy
Your content marketing strategy needs to map to this.
Skip
It’s less feature-push, more use case pull.
In an undifferentiated market,cloud specialists have created a
purchase cycle compared to wholesale telecoms.
Click for detailed competitive analysis
Campaign strategy
Your content marketing strategy needs to map to this.
Front-end capabilities
BICS
8x8
Bandwidth
Clickatell
Kaleyra
Infobip
Twilio
Sinch
2-way voice, SMS, RCS, WhatsApp, Apple business chat, Email, Web chat, Video
Voice bots
Push notifications
Anonymization
Payments
Click-to-call
Emergency calls
Appointment reminders
Multi-channel communications
Back-end capabilities
End-to-end solution
Network
Messaging solutions only
Limited to messaging
Back-end capabilities
BICS
8x8
Bandwidth
Clickatell
Kaleyra
Infobip
Twilio
Sinch
Campaign manager
Authentication
Front-end capabilities
API integration
Plugin integration
Analytics
SIP Trunking
BYOC
HLR lookup
Phone numbers
Short and long codes
End-to-end solution
Network
End-to-end solution
Network
BICS
8x8
Bandwidth
Clickatell
Kaleyra
Infobip
Twilio
Sinch
One-stop shop offering
Drag and drop interface
Global customer support
Follow the sun support
Customized solutions
Flexible payment options
Front-end capabilities
Back-end capabilities
Network
Network
BICS
8x8
Bandwidth
Clickatell
Kaleyra
Infobip
Twilio
Sinch
Fully owned global network
Network interconnected
Network reliability
IoT/ 3G/ 4G/ 5G capabilities
Built-in fraud protection
IPX security
Front-end capabilities
Global gateway
Back-end capabilities
End-to-end solution
Content campaign strategy
Story-tell with real pain points
Build trust through content
Showcase sales team expertise
Drive long-term value
Foundational content
How will it look in practice?
Phase 2: Storytelling content
Phase 1: Foundational content
Kick off and immersion
immersion
Kick-off and
Other processes
Full-day kick off workshop in person or online
Product briefings
Platform demo and immersion
Sales presentation run-through
Introduction to customers, competitors and context
Tone of voice, content and brand guidelines
Marketing and events calendar
Imagery and visual standards
Key message development
Competitive benchmark
Website overhaul
Clarify positioning and messaging
Phase 1
Foundational content
Sales enablement content
Social media visibility
Sales enablement content for frontline team
Website overhaul
Timeline
Set out your stand to the industry at MWC
Launch social media program
Our first priority
Build out a foundation
Of essential content assets with simplified, consistent, customer-centric messaging to position your brand effectively.
- Stakeholder interviews
- Competitive benchmarking
- Analysis and hypothesis development
- Brainstorm key messages and positioning – including USPs
- Develop end-to-end messaging framework with USPs and proof points
- Map content needs to target audience pain points and purchase journey
- Positioning document
- Content strategy
- Unique visual identity within TGC’s brand guidelines
positioning
Building out TGC's
Phase 1 - Foundational content
Positioning workshop
Pre-workshop
Post-workshop deliverables
and key messages
with a messaging workshop
Click here for positioning examples
Click here for a taste of TGC's digital-inspired design
PROJECT LAYOUT
Website
overhaul
Engaging and simplified messaging is the norm in this sector, unlike other fields in wholesale telecoms
Phase 1 - Foundational content
Reframe existing site content to reflect messaging that comes out of the positioning session
To ensure the website content delivers, we will
How will this look for TGC?
What are your competitors doing?
Rework website content using '4R's' methodology, working with TGC's SEO agency
Create new website copy using a flexible structure that makes it easy to expand in the future
Implement an outside-in focus; show TGC understands the challenges of the target customer
for the frontline team
SALES
Interactive, self-guided sales presentation
Phase 1 - Foundational content
enablement content
Simple, concise 1-pagers
Handy use case reference guide
Launch
social media program
Phase 1 - Foundational content
Set the stage for higher level thought leadership content
Blend of use cases, numbering updates, thought leadership and signposts to website content
Systematic TGC LinkedIn visibility with brand and corporate posts twice a week
Phase 1 - Foundational content
MWC
Set out your stand to the industry at
Nurture campaign to drive engagement across owned and organic channels
MWC oriented launch campaign - interactive e-Book on the Cloud offering
At the same time, TGC will build a community of innovators thinking about how to enable the next stage of business evolution for disruptive, digital-first companies
'State-of-the-market' and 'how-to' content will provide air-cover
Our theme
Hero content
Content and Community Hub
Augmented LinkedIn profile of key executives
Thoughts on ABM
Timeline
What does the future look like?
Phase 2
Storytelling content
Our focus at this stage is to improve awareness, thought leadership and drive leads with value-added content.
HERO
content
Phase 2 - Storytelling content
Steadily build TGC into a hub of knowledge and value
Instructive and engaging: position TGC as a “go-to resource” for innovation and disruption
Event series: ‘Horizons: fearless conversations about disruption’
Content series: ‘Stories from data’ – using research data or data from TGC’s systems
hub
COMMUNITY
Content and
Phase 2 - Storytelling content
Create a community hub with pain point- and intent-focused content
Create tailored user journeys designed to drive consideration by adding value progressively with each asset
Atomise hero content and data points/ key messages received into various diverse form factors
Educate, convince, convert – not a hard sell from the start
Augmented
profile of key executives
Phase 2 - Storytelling content
Long-form articles examples
Post long-form LinkedIn articles to the profile of TGC thought leaders to serve as a trigger for in-depth conversations and driver for social selling
Content for articles to come from hero content, data points from content generation cycles or key industry developments
Expand reach with LinkedIn community content ad promotion
ABM
Thoughts on
2025 is too early for systematised ABM.Build a matrix of solutions x verticals and implement 1-few campaigns every quarter using medium-form hero assets.
Our recommendations
Phase 2 - Storytelling content
3 x 1: few campaigns focused at different solution types and verticals
Use the content that comes out of the round tables
Processes
Tracking
Your team
Budget
To sum up...
Ready to start right away
The right team
Multi-faceted engagement campaign
We’d love to create a great campaign with you!
Sustained and systematic
Sweet spot
Anu Ramani Managing DirectorIsoline Communicationsanu@isolinecomms.com+44 7564 904 939www.isolinecomms.com
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Drive long-term value
The ultimate goal. TGC will build a ‘content moat’ that will set you apart in a crowded market. This content can be atomized to engage prospects across multiple channels.’
Story-tell with real pain points
Standing apart through storytellingStand out with content that leverages your existing deployments and relationships.Anonymised, aggregated proprietary data and first-party insights from real clients will help move away from 'me too'-type content towards real, tangible, data-led and story-driven expert advice.
Weekly WIP calls, quarterly campaign review, quarterly reporting.
Processes
We use Notion to keep track of day-to-day tasks, content library and budget.
Project management platform
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Show BICS cpaas ebook – can we rebrand a few pages to deutsche?
Screenshots from CPaaS use cases: https://www.dropbox.com/scl/fi/khnbfu7mvgajjwu6qixfb/cpaas-case-studies.pdf?rlkey=h1jezqh078hbm44grom96xjxa&dl=0
Budget overview
Item
Budget (£)
£80,000 - £120,000
Foundation campaign: website overhaul, sales enablement content, foundational social media, MWC 2025 campaign
£50,000 - £80,000
Disruption campaign: 2 x round tables, long form, video and multimedia content
£30,000
Operations, campaign management, and analytics
£20,000
Kick-off, positioning, messaging, design templates
12-month campaign
£40,000 - £60,000
Website thought leadership and social media expertise campaign
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Kick-off and immersion
Kick-off and immersion
Build trust through content
The long-term play. TGC will deliver journalistic, high-quality content that provides value across the cloud ecosystem. Thus building trust and long-term relationships with influencers and decisionmakers today and into the future.
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Engage with key customers via small group roundtables or webinars on Horizons topics. Encourage participation and frank discussion with anonymity rules if needed
2-hour or half-day, invitation-only C-level sessions facilitated by a TGC market futurist
Capture the key takeaways in ‘Issues, innovations and resources’ documents
These documents then underpin content campaigns
Pilot in Q1 2025, followed by quarterly cadence
Horizons
Event series
fearless conversations about disruption
Example
Optimise for key search terms
Simple and clear site map
Benefits-based messaging for target audiences
You-focused, action oriented, value driven
Single landing page and microsite to capture all web traffic from
- Magenta Business APIs
- Global Carrier Digital Services
- Deutsche Telekom Global Carrier
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Foundational content
Communicate TGC's value proposition to key audiences in a clear, customer-centric manner.
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Digital/ Interactive version
Physical version
Showcase sales team expertise
The immediate play. TGC will use data-driven insight and unique POVs for impactful social engagement and selling. Thus reaching prospects where they are, and already connected with your sales experts.
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Drive long-term value
The ultimate goal. TGC will build a ‘content moat’ that will set you apart in a crowded market. This content can be atomized to engage prospects across multiple channels.
STYLE
Visual
Taking advante of T recognisable (and full of possibilities!) visual identity
Processes
Processes
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Processes
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Story-tell with real pain points
Standing apart through storytellingStand out with content that leverages your existing deployments and relationships.Anonymised, aggregated proprietary data and first-party insights from real clients will help move away from 'me too'-type content towards real, tangible, data-led and story-driven expert advice.
Showcase sales team expertise
The immediate play. TGC will use data-driven insight and unique POVs for impactful social engagement and selling. Thus reaching prospects where they are, and already connected with your sales experts.
Processes
Phase 2: Storytelling content
Phase 2: Storytelling content
Phase 1: Foundational content
Phase 1: Foundational content
Timeline
Timeline
Campaign strategy
Campaign strategy
Intro
Intro
Kick-off and immersion
Kick-off and immersion
Anu Ramani
Managing Director
Gia Mussini
Creative Director
Here’s the team that’ll make the magic happen, supported by the larger team at Isoline.
John Plant
Account Manager
Andy Eldridge
Director of Operations
Build trust through content
The long-term play. TGC will deliver journalistic, high-quality content that provides value across the cloud ecosystem. Thus building trust and long-term relationships with influencers and decisionmakers today and into the future.