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PW Reset Esc
Alexandra Estrada
Created on October 16, 2024
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Transcript
Password Reset Escalation
Upon a password reset case, CS agents can now press PW Reset Escalation inside #cs-customerservice-escalations in Slack. When using the PW Reset button, please input: - Player email/ID (copy/paste from NATS) - VIP yes/no - Player's State - Fully Authenticated yes/no - SalesForce case # - Prior interaction & escalation yes/no All other information will be autofilled for you!
Slack PW Reset Escalation
HARD ROCK BET
Wanna see it in action? See this navigation video by our CS agent Aaleeyah Sanchez
Video Walk-through