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PW Reset Esc

Alexandra Estrada

Created on October 16, 2024

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Transcript

Password Reset Escalation

Slack PW Reset Escalation

Upon a password reset case, CS agents can now press PW Reset Escalation inside #cs-customerservice-escalations in Slack. When using the PW Reset button, please input: - Player email/ID (copy/paste from NATS) - VIP yes/no - Player's State - Fully Authenticated yes/no - SalesForce case # - Prior interaction & escalation yes/no All other information will be autofilled for you!

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Video Walk-through

Wanna see it in action? See this navigation video by our CS agent Aaleeyah Sanchez