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Transcript

October 16, 2024

Team Barkles

Agenda

  • Updates
  • Reminders
  • Metrics
  • Spotlight

Reminders

  • Company wide survey - 5 min, anonymous, 10/16
  • Missing/Exp doc
    • Pulling own report?
    • Pulling from VMS? Or email sent from contact?
  • Client Communication - keep the line open
  • Q3 Bonus payout - 10/25
  • PB Coding

Updates/Did You Know?

  • CLA/CL Pairings
  • CLA duties

  • Sheina CLA ATL
  • Our CLAs are independent

CLA Daily Expectations:

  • Val que - minimum # to be validated per day 125. The goal is 200.
  • Daily Qualifications - minimum # is 10 per day. The goal is 15.

Metrics

  • Team AOTS - 94%
  • Highest AOTS on Team 100% Gabby & Maria!
  • Val Que Biz - 2 hours
  • Average Qual time - 1 hour
  • Compliance Tickets - Avg. Days Aging - 3

Spotlight

I'ts me! 😆

  • Outdoors
  • Paper To Do List
  • Asking for help
  • Laughing 🤣

Things that make work easier:

2 truths and a lie:

  • The first person I trained to be a CL was Aleesa Allen.
  • My parents and I do a Halloween contest almost every year.
  • I own more fall/winter clothes than my summer resort wear. 🧥

anyone dressing up for halloween?

Questions