Mattison AELC 3203 Letter of Complaint Drafting Session

Drafting Session

Letter of Complaint

AELC 3203 Professional Writing

Each student will write a letter of complaint as an individual assignment; however, the final group proposal requires a cover letter. As a group, you may select one group members’ letter of complaint to use as the proposal cover letter requirement. Once we complete Checkpoint 3, there are some details you will need to add to the proposal letter that are not part of the original assignment.

Closing

Model Outline

For your second draft, we will review block letter formatting to maintain a formal tone and increase credibility

Formatting

Recipient

Intro

Body

Conclusion

Correctness

Sender and Recipient

1st Draft Assignment

File name and type

No letterhead, correct recipient

Intro, Body, Conclusion with appropriate content

Closing with no enclosure notification

Content

Closing

Letter of Complaint

Remember to submit your first draft!

Introduce yourself as part of a group, organization, or community. Try describing the community first, then declaring yourself a representative or member of that community. Avoid starting with your name or other overused openings. See my sample letter to help you get started. Best practice: Say something nice!

• Loyal customer for years
• Pleasant previous experience / product
• Increases your credibility
• Makes your reader less defensive

Provide overview of PROBLEM / ISSUE and solution with professional tone.

Introduction

Write to the AELC Funding Foundation AELC Funding Foundation ATTN: Suzanne Mattison 15 Lloyd Ricks Watson Starkville, MS 39760

Letter recipient

Audience

Sincerely, (or other appropriate closing) > > > (four blank lines reserved for a signature) > Your Typed Name Enclosure Notification is not required

Closing

A formal complaint's main objective is to find a solution. No matter your career plans, you will need the ability to problem solve. First, point out the problem, provide any relevant details the audience needs, then suggest a solution.

No formatting requirements for your first draft! Use this assignment to brainstorm your content Start with a blank Word document with the file name containing your name, our class, and the assignment name

1st Draft

Thank your reader Restate problem / issue from DB1 Restate possible solution(s) from DB1 Provide your preferred contact method (how about a made-up group email) YOUR specific action plan and timeline to follow-up on this letter

Conclusion

AELC Funding Foundation ATTN: Suzanne Mattison 15 Lloyd Ricks Watson Starkville, MS 39760

Recipient

Complaint Topic

Review Discussion Board 1 to see your group's selected topic with the required solution

Letter Content

Professionally justify problem with the FACTS Try explaining the consequences of issue / problem from your own knowledge Avoid source material Provide a logical solution (see DB1 for solution requirements) to specifically address any CAUSES or CONSEQUENCES you mention

Body Paragraph