Mattison AELC 3203 Letter of Complaint Drafting Session

Letter of Complaint

Drafting Session

AELC 3203 Professional Writing

Each student will write a letter of complaint as an individual assignment; however, the final group proposal requires a cover letter. As a group, you may select one group members’ letter of complaint to use as the proposal cover letter requirement. Once we complete Checkpoint 3, there are some details you will need to add to the proposal letter that are not part of the original assignment.

Formatting

Recipient

Model Outline

Intro

For your second draft, we will review block letter formatting to maintain a formal tone and increase credibility

Body

Conclusion

Closing

1st Draft Assignment

Closing

Closing with no enclosure notification

Content

Intro, Body, Conclusion with appropriate content

Sender and Recipient

No letterhead, correct recipient

Correctness

File name and type

Letter of Complaint

Remember to submit your first draft!

Introduction

Introduce yourself as part of a group, organization, or community. Try describing the community first, then declaring yourself a representative or member of that community. Avoid starting with your name or other overused openings. See my sample letter to help you get started. Best practice: Say something nice!

• Loyal customer for years
• Pleasant previous experience / product
• Increases your credibility
• Makes your reader less defensive

Provide overview of PROBLEM / ISSUE and solution with professional tone.

Letter recipient

Audience

Write to the AELC Funding Foundation AELC Funding Foundation ATTN: Suzanne Mattison 15 Lloyd Ricks Watson Starkville, MS 39760

Closing

Sincerely, (or other appropriate closing) > > > (four blank lines reserved for a signature) > Your Typed Name Enclosure Notification is not required

A formal complaint's main objective is to find a solution. No matter your career plans, you will need the ability to problem solve. First, point out the problem, provide any relevant details the audience needs, then suggest a solution.

1st Draft

No formatting requirements for your first draft! Use this assignment to brainstorm your content Start with a blank Word document with the file name containing your name, our class, and the assignment name

Conclusion

Thank your reader Restate problem / issue from DB1 Restate possible solution(s) from DB1 Provide your preferred contact method (how about a made-up group email) YOUR specific action plan and timeline to follow-up on this letter

Recipient

AELC Funding Foundation ATTN: Suzanne Mattison 15 Lloyd Ricks Watson Starkville, MS 39760

Letter Content

Complaint Topic

Review Discussion Board 1 to see your group's selected topic with the required solution

Body Paragraph

Professionally justify problem with the FACTS Try explaining the consequences of issue / problem from your own knowledge Avoid source material Provide a logical solution (see DB1 for solution requirements) to specifically address any CAUSES or CONSEQUENCES you mention