Mutta Business Case- SAP+MUSIC

Change Management Business Case

SAP Implementation through Music

We helped Inchcape achieve a successful implementation by combining Music and Technology.

Ready for the journey? 🚀

INCADEA+SAP Implementation Project

The challenge

#1Band1Song

In 2022, the company Inchcape acquired the operations of Simpson Motors in Barbados, Puerto Rico, and the Caribbean. The integration process begins with a focus on alignment, standardization, and digitalization of processes. In this context, two major key technological implementations for the region are initiated: Incadea+ SAP 4/HANA. The cultural diversity among countries and organizations, along with the still existing lack of alignment, represented a significant challenge for an implementation that had to be completed in record time and with high levels of adoption.

Fuente

An Ambitious Goal

#1Band1Song

Objective: Integrate Incadea+ SAP 4/Hana within the established timeframe. How: Actively seeking the users' and teams' participation and enthusiasm. The key role of Mutta: CHANGE MANAGERS. Based on a successful proprietary methodology already applied in similar transformations and continuously reinforcing it with a lot of creativity.

Fuente

The directors

Rehearsals and Events

The score: The method

The harmony: Communication

Music: Identity and branding

Lyrics

Just as there are specialists for every musical genre, this is also true in organizational change processes. The Mutta Team was formed to orchestrate and bring this melody that was being created to life. Let's get to know a little more about them:

Meet them here

The Directors

Rocío Alcalá

Cynthia Caeiro

Eduardo Taylor

Carolina Sordelli

Eduardo Taylor, Senior Change Management Consultant at Mutta, was responsible for designing those key spaces for co-creation and transformational dynamics with the teams.

She holds a Master's degree in Marketing and Commercial Management and is a specialist in Communication, which is why she was responsible for carrying out the branding and storytelling of the project, creating diverse pieces, and seeking creative ways to communicate with different stakeholders.

Specialist in Change Management strategy in the field of SAP and Human Resources, she provided advice on digital transformation and shared fundamental strategic knowledge.

The Directors

She is the Founder and CEO of Mutta, bringing more than 15 years of experience in transformation and change, from a strategic and human perspective.

Fuente

#1Band1Song

Music: Identity & Branding

The Band

We prepared and trained more than 50 Key Users in a period of 3 weeks, not only in tools but also in the attitude necessary to become drivers of change. We used music as a common thread, inviting them to connect with themselves and their culture in a different way. Who said that an implementation has to be boring? . We tuned the strings, got ready, and started to play!

We put ourselves in the role of a great musician and rockstar, and from his perspective, we designed and implemented a solution that addressed key aspects to achieve what we set out to do.

If Mick Jagger were a change maker

We explore identity through music, discovering in #1band1sound a universal link that drove the implementation. The project's branding, detailed in a brand book, incorporates key messages and design elements. This approach introduces attributes of collaboration, unity, and enjoyment within the team, reflecting our connection through music in the work process.

Identity: Music as the Protagonist

We provided the group with specific resources, strategically designed to enhance their role as agents of change: Indicators, practical and interactive guides, and easy-to-use tools.

Resources, the instruments for change

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As in a symphony, the Mutta Human Centric methodology was our score and essential guide to addressing the technical and human aspects of the project, ensuring a harmonious execution of change and transformation.

The score

Meet them

Our main harmony: Communication

Harmony in execution is very important, just like in music. Like discordant music, poor communication can cause confusion and obstacles. In contrast, harmonious communication ensures understanding and contributes to the project's success. We accompany each phase with clear and constant communication, prioritizing key attributes.

Fuente

Fuente

Events

Rehearsals

Onboarding

Onboarding

Pre- Go live Aligment

Kick Off

GO LIVE - Day of the concert

Pre- Onboarding

Train the trainers

Events & Rehearsals

Pre Onboarding The highlighted Key Users

In a virtual session, we invited the Key Users to understand their own Journey, highlighting their importance as main interpreters, illustrating their role, responsibilities, and expectations of their level of contribution to the success of the project:

+ info

Onboarding The invitation to the orchestra

We conducted Change Management training, focusing on creating a unique vision within the team: our song. Objectives of the workshop:

• To build and learn while having fun, to develop as "change-makers," and to discover the potential of transformation.
• To understand the roles of key individuals and the process involved in achieving transformational potential.
• To emphasize the importance of understanding their organization's culture and its pain points.
• To teach them to identify barriers to change.
• To equip them with a toolkit for implementation and to ensure success.

Kick Off The tuning process began

• Aligned the participants under a shared strategy, highlighting the importance of implementation.
• Emphasized how stronger systems would allow them to scale, optimize processes, and improve customer service.
• Urged to see change as a beneficial challenge, identifying and minimizing detracting forces.
• The roadmap was presented, and we highlighted communication as a key factor for success.
• With a musical metaphor, we closed by inviting everyone to create a successful "Future Beat." "Let's create our own rhythm and make this implementation the best concert of all time."

The long-awaited day has arrived; we had a support system designed, established, and communicated. The Key Users were clear about their role and were motivated to interpret the score exceptionally.

The day of the Concert: The go live

Participant's Voice

The experience

The key users demonstrated an exceptional level of motivation and commitment to the project. The training sessions and the focus on fostering an open attitude towards change generated a highly committed team, willing to take an active role in the implementation.

Thanks to the anticipation and proactive approach to potential resistance, initial barriers were minimized. The key users, instead of resisting, adopted the new practices with an open mindset, facilitating a smoother and more efficient transition.

5-Minimization of Initial Resistance

The high satisfaction score obtained (4.6 out of 5) reflects the effectiveness of the change management process. Positive feedback highlights the personalized attention, empathy, and ability to address individual concerns, thus contributing to an environment conducive to change.

4-High Satisfaction Score (4.6/5)

Through the encouragement of active participation, change leaders were identified and empowered within the group of key users. These individuals enthusiastically adopted the new practices and became agents of change, positively influencing their colleagues and extending the acceptance of change throughout the organization.

3-Effective Creation of Change Leaders

Positive feedback was received regarding the training provided. Participants praised the quality of the training, highlighting the relevance of the content and the effectiveness of the methods used to facilitate understanding and application of the new practices.

2-Positive Feedback on Training

Results

1-High Motivation and Commitment of the Team

Bianca Vargas Alfaro, IT Program Manager, Inchcape CARCAM

"Thanks to Mutta's participation, we organized the activities effectively, adapting them to the specific needs of each project stage. Additionally, their team fostered a positive environment through activities designed and led with great skill. The diversity of participants in the project, with different cultures, languages, and backgrounds, made it crucial to form a collaborative team, and Mutta played a fundamental role in this regard. They particularly stood out for their knowledge and energy, significantly contributing to the project's success."

What did the client say?

Bono

"Music can change the world because it can change people."

Thanks!

Hablemos! 📞

www.mutta.studiohello@mutta.studio +1.714.326.6916

Four days before implementation, we gathered for team-building exercises to reset and ensure consistent energy levels. We also conducted assessments to gauge our readiness for the go-live.

Theoretical/practical pills of 1 hour.

Improve their skills as instructors and provide them with specific tools for the development of their role.

Format

Objective

Train the trainers

Satisfaction Rate

4.6

"I am excited to learn this new system."

"It was a motivational experience and we developed a sense of teamwork."

"The process exceeded my expectations."

"It was wonderful the way they broke down a band's slogan, a song, and used it interactively to show this slogan in action through the activities."

"The onboarding has given us the tools to move forward and create a concrete action plan."

The voice of the participants

“Estoy emocionado de aprender este nuevo sistema”

“Fue una experiencia motivacional y desarrollamos el sentimiento de trabajo en equipo.”

“El proceso superó mis expectativas”

“Fue maravilloso la forma en que desglosaron el eslogan de una banda, una canción y lo usaron de forma interactiva para mostrar a través de las actividades este eslogan en funcionamiento.”

“El onboarding nos ha dado las herramientas para avanzar y hacer un plan de acción concreto.”

La voz de los participantes:

¿Qué dijeron los protagonistas?

Some important points about the Onboarding

• Main objectives: fun, being agents of change, and discovering the potential of transformation.
• We anticipated the implementation Journey, from setting the tone to officially becoming a Changemaker.
• We share tips, articles, and critical tools for successful implementation.
• We develop key elements of the process, such as understanding stakeholders' pain points, expectations, needs, and motivations.
• The session concluded with a satisfaction survey to gather feedback and references to additional resources for Change Management.

La experiencia

Mediante una encuesta brindada en ciertos momentos clave del proceso, evaluamos la satisfacción de los participantes, identificamos momentos destacados y áreas de mejora para ajustar la efectividad. También medimos el compromiso hacia la implementación y recopilamos datos relevantes, como roles y ubicaciones, para abordar posibles diferencias y mejorar según sea necesario.