Video Game Breakout

BREAKOUT

Outreach Call

Outreach Call

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Introduction

missions

© 20XX GENIALLY ESCAPE GAMES

HI-SCORE

232323

INTRODUCTION

You have a patient that is coming in hot! They are ready to defeat your outreach process! You need to hear them out, have empathy for them, and enroll them. Can you do it?

© 20XX GENIALLY ESCAPE GAMES

HI-SCORE

232323

MISSIONS

Complete the missions to obtain the password numbers

1 Angry Patient

2 Family Member

PASSWORD

3 Young Patient

4 Old Patient

LEVEL 1/5

Patient answers and says "What do you want". You start in on explaining who you are, and the pateint states that they hate their insurance.

Explain to the patient that you are sorry to hear that. Listen to the patient if they need to vent and explain how UH can help.

Explain to the patient that you are sorry to hear that. Explain the services and move to enrollment.

Give the patient advise on how to overcome the issues they are having with the insurance comapny.

LEVEL 2/5

Patient listenes to the services and tells you that you are for sure a scam! They say no way that a service that good is free. What do you say?

aLRIGHT, IF YOU THINK WE ARE A SCAM THAN i HAVE NO WAY TO CONVINCE YOU. hAVE A GOOD DAY.

oFFER MORE INFORMATION ABOUT uh. oFFER THE PATEINT A FLYER, THE PATIENT VIDEOS, OR THE WEBSITE. tELL THE PATEINT THAT THEY CAN CALL THEIR INSURANCE COMAPNY.

i'M SORRY YOU FEEL THAT WAY. i WON'T CALL ANYMORE.

LEVEL 3/5

After explaining the services again, the pateint stops the call and asks how you got their number. They are now furious that their information is being leaked.

i GOT YOUR NUMBER FROM THE REFERRAL SENT OVER FROM YOUR INSURANCE COMAPNY.

i CAN NOT TELL YOU WHERE i GOT YOUR NUMBER FROM.

wE GOT YOUR NUMBER FROM tRANSuNION!

LEVEL 4/5

You go to verify the patient's information and they ask for your information.They want to know your full name, your work number, and employee id number.

i CAN NOT GIVE YOU THAT INFORMATION.

sURE! MY NAME IS (NAME, MY NUMBER IS (NUMBER), AND i DO NOT HAVE AN ID NUMBER.

sURE! mY NAME IS (NAME), MY NUMBER IS (NUMBER), AND WE DO NOT HAVE ID NUMBERS. i CAN SEND YOU A FLYER AND OUR COMPANY WEBSITE!

LEVEL 5/5

You finally get to send the consent forms to the patient. They are then upset that they have to sign a seperate form if they are already enrolled with the insurance comapny.

wE JUST NEED NEW PAPERWORKFOR YOU.

iT IS LIKE ANY DOCTOR'S OFFICE THAT YOU GO IN. yOU HAVE TO CONSENT TO RECEIVING CARE. iT IS LIKE THAT FIRST INITIAL APPOINTMENT.

yOU HAVE TO SIGN IT BECAUSE THEY ARE REQUIRED SERVICES FOR YOU.

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 1

GAME OVER

CONTINUE?

yes

NO

PASSWORD

MISSIONS

Complete the missions to obtain thepassword numbers

1 Angry Patient

2 Family Member

3 Younge Patient

4 Old Patient

LEVEL 1/5

You get on the phone with the patient's mom and she wants to know why you are calling. What do you say?

NEXT

I can not tell you because you are not the patient.

Ya, I am calling because I got a referral for Mr. John.

Explain to the patient's mom all of the services and go over his recent ADT notification that you see.

LEVEL 2/5

The patient's mom says that her son is young and healthy! She explains that he will not need services and sounds like she is trying to rush you off the phone.

NEXT

Ma'am! You are not the patient so you can not make that choice for him. He is 18 now!

I am glad to hear that he is healthy! We like working with healthy patients. We want to keep him healthy. Is there a number I can call or a time I could speak with you both about the services?

We love working with healthy patients! Can I send his consent form over to you so that it can get signed and he can start services?

LEVEL 3/5

The patient's mom brings her son over and puts you on speaker to go over services with them both. You send over the consent form and hear the patient ask his mom if she needs him for anything else as he is walking away.

NEXT

Wait...I do! I will need you to sign the consent form since you are the one the services are for.

Wait...I do! I need you to look at the consent form.These are your services.

Wait...I do! You have to be in the room when your mom signs the form for you.

LEVEL 4/5

The patient's mom is upset. She doesn't understand why she can not sign for her son. She does all of his medical things for him because he just turned 18 and doesn't know how to handle that stuff yet.

NEXT

I understand. That is just the rule that we have to follow.

Sorry! I know it is frustrating. If you are his caregiver you can sign for him though.

Since he is 18 now he does have to sign. I can walk you both through the consent form, but he has to be the one to sign.

LEVEL 5/5

The patient's mom says that she will review it with her son and sign it. When you look in Intake Q the next day it has her name and not the patients. What do you do?

Assume Good intentions. Put an internal note in that says that the patient's mom signed her son's form.

NEXT

Do nothing. The care team will handle it.

Assume good intentions. Call back and walk them through it on the phone. Make sure you are checking intake q as they go.

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 2

GAME OVER

CONTINUE?

yes

NO

PASSWORD

MISSIONs

Complete the missions to obtain the password numbers

1 Angry Patient

2 Family Member

3 Young patient

4 Old patient

LEVEL 1/5

Did you know that Genially allows you to share your creation directly, without the need for downloads?

Write the correct answer here

Wrong answer goes here

Write here the incorrect answer

LEVEL 2/5

Did you know that images illustrate what you want to convey and are a support to add additional information?

Write the incorrect answer here

Write the correct answer here

Write the incorrect answer here

LEVEL 3/5

Did you know that images are a support to add information?

Write the correct answer here

Write the incorrect answer here

Write here the wrong answer

LEVEL 4/5

Did you know that images are a support to add info?

Write the incorrect answer here

Write the incorrect answer here

Write the correct answer here

LEVEL 5/5

Did you know that images are a support to add information?

Write the wrong answer here

Write the incorrect answer here

Write the correct answer here

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 3

GAME OVER

CONTINUE?

yes

NO

PASSWORD

missions

Complete the missions to obtain thenumbers of the password

1 Angry patient

2 Family member

3 Young patient

4 Old patient

LEVEL 1/3

Did you know that Genially allows you to share your creation directly, without the need for downloads?

Write the incorrect answer here

Write here the incorrect answer

Write the correct answer here

LEVEL 2/3

Did you know that images are a support to add info?

Write here the incorrect answer

Write the correct answer here

Write the incorrect answer here

LEVEL 3/3

Did you know that images are a support to add info?

Write the incorrect answer here

Write the incorrect answer here

Write the correct answer here

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 4

GAME OVER

CONTINUE?

yes

NO

PASSWORD

missions

Complete the missions to obtain thepassword numbers

1 SHIPS

2 PUZZLE

3 BARS

4 FROG

Introduce la contraseña correcta 👾

Números conseguidos de las misiones

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

MIsSIONSHIPS

I am a cool subtitle, perfect for providing more context about the topic you're going to discuss

CONTINUE

Are you sure you want to exit?

You will lose all the progress

yes

NO

Family Member

Can you navigate this mama bear and get in touch with the patient before she ends the call?

CONTINUE

Missionbars

I am a cool subtitle, perfect for providing more context about the topic you are going to discuss

CONTINUE

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

MISSIONfrog

I am a cool subtitle, perfect to provide more context about the topic you are going to discuss

CONTINUE

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO