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Turning Conflict into Growth
APA!Tec
Created on October 10, 2024
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Transcript
Turning Conflict into Growth
A practical approach to managing disagreements and fostering better outcomes in any situation.
Part of Austin Pets Alive's High Impact Management Series
Next
Collaborating
Increased Teamwork Improved Communication Productive Work Environment
Compromising
"BECAUSE A LITTLE 'HARMONY' GOES A LONG WAY"
Collaboration Mutual Respect
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85%
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HURT
FEAR
NEED
Emotional Drivers of Conflict
CONFLICT
5 Typical Responses to Conflict
Kernel of Truth
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Better Communication
Better Communication
Emotional Drivers of Conflict:
Understanding Hurt, Fear, & Need
Prevent Escalation
Meaningful Relationships
Anger
FEAR
HURT
NEED
Strengthened Trust
Better Outcomes
Frustration
People Feel Valued
People Feel Motivated
Withdrawal
Unvalued
Recognition
Failure
Rejection
Criticized
Respect
Betrayed
Misunderstood
Connection
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Reacting
De-escalation
Kernel of Truth
Defensiveness
Collaboration
Valid Point
Understanding
Trust
Resolving
Problem-Solving
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Conflict = Opportunity for Growth
RECAP
1. Emotional Drivers
FEAR
NEED
HURT
2. Kernel of Truth
3. Responses to Conflict
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Alex and Jamie
Listen
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1. Emotional Drivers
FEAR
NEED
HURT
TEAM and ORGANIZATIONAL GROWTH
Jamie acknowledged Alex's frustration
2. Kernel of Truth
Jamie admitted Alex's concerns about communication were valid
3. Responses to Conflict
Jamie recognized his tendency to handle challenges alone and committed to a collaborative approach
NEXT