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Turning Conflict into Growth
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Created on October 10, 2024
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Part of Austin Pets Alive's High Impact Management Series
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A practical approach to managing disagreements and fostering better outcomes in any situation.
Turning Conflict into Growth
"BECAUSE A LITTLE 'HARMONY' GOES A LONG WAY"
Collaboration Mutual Respect
Increased Teamwork Improved Communication Productive Work Environment
Compromising
Collaborating
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85%
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HURT
NEED
Emotional Drivers of Conflict
FEAR
CONFLICT
5 Typical Responses to Conflict
Kernel of Truth
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Strengthened Trust
Better Outcomes
Meaningful Relationships
People Feel Motivated
People Feel Valued
Better Communication
Prevent Escalation
Better Communication
Withdrawal
Frustration
Anger
Connection
Respect
Recognition
Misunderstood
Rejection
Failure
Betrayed
Criticized
Unvalued
Understanding Hurt, Fear, & Need
Emotional Drivers of Conflict:
NEED
HURT
FEAR
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Problem-Solving
Trust
Collaboration
De-escalation
Understanding
Defensiveness
Resolving
Reacting
Valid Point
Kernel of Truth
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RECAP
3. Responses to Conflict
2. Kernel of Truth
HURT
NEED
FEAR
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1. Emotional Drivers
Conflict = Opportunity for Growth
Alex and Jamie
Listen
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TEAM and ORGANIZATIONAL GROWTH
Jamie recognized his tendency to handle challenges alone and committed to a collaborative approach
Jamie admitted Alex's concerns about communication were valid
Jamie acknowledged Alex's frustration
3. Responses to Conflict
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