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Using Newline Cast

Samantha McNabb

Created on October 10, 2024

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Transcript

Using Newline Cast

go!

Index

3. Enabling Moderator Mode

2. Customizing your Settings

1. Newline Cast Home Screen Overview

6. Connect from a Chromebook

5. Connect from a Mac Device

4. Connect from a Windows Device

9. Sharing a Screen

8. Connect from an Android Device (phone or tablet)

7. Connect an iOS Device (iPhone or iPad)

12. Using Broadcast to Participants

11. Using "Control your Session"

10. Using Grid View

15. Need help? Contact us!

14. Troubleshooting Tips

13. Using Broadcast to Displays

Tip:

Hover over each circular icon to reveal what each section represents.

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Customizing your Settings in

The following section will explore how to customize your settings within Newline Cast.

Tip:

Hover over each circular icon to reveal what each section represents.

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Tip:

Hover over each circular icon to reveal what each section represents.

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Tip:

Hover over each circular icon to reveal what each section represents.

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Tip:

Hover over each circular icon to reveal what each section represents.

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Tip:

Hover over each circular icon to reveal what each section represents.

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Enabling Moderator Mode in

The following section will explore how to enable Moderator Mode within Newline Cast. Moderator Mode requires users to have permission before sharing any content to your Newline panel!

Enabling Moderator Mode

Watch the video below on how to enable Moderator Mode within Newline Cast!

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Getting Connected to

The following section will explore how to connect to a Newline Cast session from a variety of devices.

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Connecting from a Windows Device

3. Using MiraCast
2. Using the Display Note Website
1. Using the Display Note Desktop App

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Windows: Connecting through the Display Note Desktop App

Step 2: Select "Share my Screen."

Step 1: Open the desktop app. Then enter your unique session ID, name, and select "Connect."

Step 3: Choose what to share (entire screen or window), then select "Share."

Tip: Casting through the Display Note Desktop App will give you touchback functionality, meaning you can control your computer from your Newline panel!

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Windows: Connecting through the Display Note Website

Step 2: Select "Share my Screen."

Step 1: Open the Display Note website at www.displaynote.com/join. Then enter your unique session ID, name, and select "Connect."

Step 3: Choose what to share (Chrome tab, window, or entire screen), then select "Share."

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Windows: Connecting through MiraCast

Step 2: Choose the settings you'd like to use when sharing your screen.

Step 1: Press "Windows + K" on your computer's keyboard to open up the MiraCast menu. Then, select "Newline - Session ID" to connect to your Cast session.

Tip: Checking the "Allow mouse, keyboard, and other input from this device" box will give you touchback functionality!

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Connecting from a Mac Device

3. Using AirPlay
2. Using the Display Note Website
1. Using the Display Note Desktop App

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Mac: Connecting through the Display Note Desktop App

Step 2: Select "Share my Screen."

Step 1: Open the desktop app. Then enter your unique session ID, name, and select "Connect."

Step 3: Choose what to share (entire screen or window), then select "Share."

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Mac: Connecting through the Display Note Website

Step 1: Open the Display Note website at www.displaynote.com/join. Then enter your unique session ID, name, and select "Connect."

Step 2: Select "Share my Screen."

Step 3: Choose what to share (Chrome tab, window, or entire screen), then select "Share."

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Connecting from a Chromebook

2. Using Google Cast (through Chrome and Desktop)
1. Using the Display Note Website

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Chromebook: Connecting through the Display Note Website

Step 1: Open the Display Note website at www.displaynote.com/join. Then enter your unique session ID, name, and select "Connect."

Step 2: Select "Share my Screen."

Step 3: Choose what to share (Chrome tab, window, or entire screen), then select "Share."

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Chromebook: Connecting through Google Cast in Browser

Step 1: In your Chrome browser, select the three "actions" dots in the top right corner. Then, select "Cast, Save, and Share" to access the "Cast" option.

Step 2: Select "Newline Cast - Session ID" to connect to your Cast Session.

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Chromebook: Connecting through Google Cast on Desktop

Step 1: From your Chromebook's desktop, click on the time in the bottom right corner. Then, select "Cast Screen."

Step 2: Select "Newline Cast - Session ID" to connect to your Cast Session.

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Connecting from an iOS Device (iPad or iPhone)

2. Using AirPlay
1. Using the Display Note App

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iOS Device: Connecting through the Display Note App

Step 1: Download the Display Note app for your device from the Apple App Store. Tip: Download the "Display Note for iPad" app if you're using an iPad and the "Display Note" app if you're using an iPhone.

Step 2: Open the Display Note app on your device. Then, enter the session ID, your name, and select "Connect."

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iOS Device: Connecting through AirPlay

Step 1: Swipe down on your device to access your Control Center. Then, select the "Screen Mirroring" icon highlighted below.

Step 2: Select the name of your Newline panel from the list of options. Tip: You can find this in the top right corner of your Newline Cast Window.

To use AirPlay, your device must be on the same network as your Newline panel!

Tip:

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Connecting from an Android Device (Phone or Tablet)

2. Using Google Cast
1. Using the Display Note App

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Android Device: Connecting through the Display Note App

Step 2: Open the Display Note app on your device. Then, enter the session ID, your name, and select "Connect."

Step 1: Download the Display Note app for your device from the Google Play Store.

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Android Device: Connecting through Google Cast

Step 1: Swipe down on your device to access your Quick Settings. Then, select the "Cast" icon highlighted below.

Step 2: Select "Newline Cast - Session ID" to connect to your Cast Session.

You can also Google Cast directly from any device that supports this feature by selecting the "Cast" icon.

Tip:

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Sharing your Screen with

The following section will explore how to share your screen with Newline Cast.

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Sharing your Screen without Moderator Mode Enabled

Step 2: Choose what to share, then select "Share." You will be able to share your screen instantly.

Step 1: Connect your device to the Cast session using one of the methods described in the previous section.

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Sharing your Screen with Moderator Mode Enabled

Step 1: Connect your device to the Cast session using one of the methods described in the previous section. Tip: With moderator mode enabled, you won't be able to share until you're invited from the panel.

Step 2: On your Newline panel, tap the name of the screen you'd like to present.

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Sharing your Screen with Moderator Mode Enabled

Step 4: On your device, select "Share my Screen." Then, select the content you'd like to share and click "Share."

Step 3: After selecting the device you'd like to share, select "Invite to Present."

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Using Grid View with

The following section will explore how to use Newline Cast's Grid View feature to view multiple screens simultaneously.

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Using Grid View

Step 1: Connect all the devices you need for the session. Step 2: Select the "Grid View" icon underneath the queue.

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Using Grid View

Step 3: Tap the blue "Invite" button next to the people you'd like to share. Tip: If you need to see more than four screens, enable the "Extended Grid" feature to view nine screens simlutaneously.

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Using Grid View

Step 4: After all screens are sharing, you'll see a view similar to the one below. From here, you can leverage the tools within Grid View for more customization.

Tip: Tapping these two arrows will put the desired screen into "full screen," with all the other users still connected in the background.

Tip: Tapping the "X" in the top right corner of a window will close out of that user's screen. In addition, it puts them back into the queue, where they'll have to be reinvited to share again.

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Using "Control your Session" with

The following section will explore how to use Newline Cast's "Control your Session" feature to control who is sharing on your Newline panel right from your device.

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Setting Up "Control your Session"

Step 1: Open the Newline Cast app or navigate to www.displaynote.com/join to start your session. Then, click "Sign in with Google."

Step 2: Enter your Google credentials to sign in. Then, you'll see your Google account under "Connecting as." This signifies you are connected!

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Setting Up "Control your Session"

Step 3: On your Newline panel's Newline Cast app, select "Confirm" after you've signed into your Google account. This will create a connection between Cast on your computer and on your panel to identify you as the teacher!

Step 4: Once you confirm the connection, you will see your name and your Google account image appear in the queue.

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Using "Control your Session"

Step 1: If you'd like to share your screen after connecting to Control my Session, select "Share My Screen" in the top right corner.

Step 2: If you'd like to enable Grid View, select the "Grid View" button under the queue. You'll then see the screen below on your device.

Note: You will be able to share your screen immediately, even if Moderator Mode is enabled. Moderator mode will still remain in effect for any other connected users!

Tip: To invite users to share their screen in Grid View, select "Invite" next to their name in the queue. They will then receive a prompt to share on their device!

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Using "Control your Session"

Step 3: To invite users to share their screen in Grid View, select "Invite" next to their name in the queue. They will then receive a prompt to share on their device!

Step 4: When a user is finished sharing, they can end the session themselves or you can select the red "Remove" button to close out of their screen.

Tip: If you're finished using Grid View, you can select "Exit Grid View" in the top right corner.

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Using Broadcast to Participants with

The following section will explore how to use Newline Cast's "Broadcast to Participants" feature to mirror content from your Newline panel to external devices.

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Setting Up Broadcast to Participants

Step 2: In the Settings, select "Display Options." Then, turn "Broadcast to Participants" on.

Step 1: Enable Broadcast to Participants by going to the Settings menu in Newline Cast.

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Setting Up Broadcast to Participants

Step 4: Select "Start Broadcasting." Then, select "Start Now" to begin the broadcast.

Step 3: Close the settings menu. Then, select "Broadcast" on the Newline Cast home screen.

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Joining a Broadcast Session

Step 1: Open your preferred casting method (desktop app, website, etc), then enter the session ID displayed in Cast.

Step 2: Select "View Broadcast" to join the panel's broadcast session.

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Stopping a Broadcast

When you're finished broadcasting for the session, tap the "Broadcast" icon on Newline Cast's home screen. Then, select the red "Stop Broadcasting" button.

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Using Broadcast to Displays with

The following section will explore how to use Newline Cast's "Broadcast to Displays" feature to mirror content from your Newline panel to other Newline panels.

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Setting Up Broadcast to Displays

Step 2: In the Settings, select "Display Options." Then, turn "Broadcast to Displays" on.

Step 1: Enable Broadcast to Participants by going to the Settings menu in Newline Cast.

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Setting Up Broadcast to Displays

Step 4: Select "Start Broadcasting." Then, select "Start Now" to begin the broadcast.

Step 3: Close the settings menu. Then, select "Broadcast" on the Newline Cast home screen.

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Joining a Broadcast Session

Step 2: Enter the Newline Cast Session ID for the panel you'd like to broadcast to. Then, select "Add."

Step 1: Open Newline Cast on the panel you would like to broadcast your screen to. Then, on your original display, tap the "Broadcast" icon.

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Joining a Broadcast Session

Step 3: After you enter the session ID for the panel you'd like to Broadcast to, you should see it displayed in the Broadcast window below. Additionally, that screen should now be showing a mirror image of the panel you're broadcasting from. Step 4: Once all your displays have joined the broadcast, click the "X" button and begin showcasing your content.

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Stopping a Broadcast

When you're finished broadcasting for the session, tap the "Broadcast" icon on Newline Cast's home screen. Then, select the red "Stop Broadcasting" button.

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Troubleshooting Tips for

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Troubleshooting Tips

  • How do I update Newline Cast for the first time?
    • When updating Newline Cast for the first time, please refer to these directions.
  • I'm experiencing a delay or lag when casting.
    • For best performance, we recommend connecting the main display via ethernet. Client devices can use either a cabled or wireless connection. If all the devices are on the same network, you can choose local-connections-only settings, which will ensure the best performance. Please also ensure that the room has a good network connection.
  • I'm seeing a 10-digit code instead of a 6-digit code.
    • A 10-digit session ID is shown when Local connections only is enabled on the Newline cast app on the panel. To check if you have local connections only enabled:
      • 1. Open the Newline Cast app on the panel.
      • 2. Click Settings.
      • 3. Click Security.
      • 4. Select the toggle for Local connection only. (If enabled, the app will show a 10-digit code. If disabled, the app will show a 6-digit code.)
    • If Local connection only is disabled but the app continues to show a 10-digit code, the Newline cast software on the panel is having difficulty communicating with the cloud server. This could be due to no internet connection being available or a security restriction on the network. Please refer to our network security guide for firewall requirements. Also, please ensure the date and time on the panel are correct.

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Troubleshooting Tips

  • I'm seeing a black box with yellow text in the top left corner of my Cast session.
    • When using Newline Cast by DisplayNote some users may encounter a black box with yellow text on the panel. This is a diagnostic window put in place for troubleshooting by the developers. If this occurs, this is due to the system recognizing several taps from the fine (thin) point of the stylus or a small finger, enabling the window to appear.
    • To remove the diagnostic window, verify that you have a casting session running. After this has been verified use the fine tip of the stylus and tap the screen at least five times, if this does not resolve the issue proceed to tap the screen again ten to fifteen times to get rid of the text and window.
  • I have no touchback control while casting.
    • Please refer to the following link for directions on enabling touchback control for your device: https://newlineinteractive.freshdesk.com/a/solutions/articles/8000113564

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Troubleshooting Tips

  • Newline Cast is asking for an "Installer Code" or saying it "cannot activate Newline Cast."
    • The Newline cast license key is built into the panel and will auto activate once the panel connects to a network. There is no need to type a license key or installer code into the field.
    • In the event the app refuses to activate the key, please complete the following. (Tip: Close the Newline Cast through the App Switcher icon in the toolbar after performing each step to ensure the application can establish a new connection.
      • 1. Ensure there is an active internet connection on the panel.
      • 2. Check if the date and time is correct on the panel. (An incorrect year can prevent the app from activating the built-in license key.)
      • 3. Connect the panel to a different network.
      • 4. Connect the panel to a mobile hotspot, such as one from a cell phone.
      • If Newline Cast still refuses to activate the key using these troubleshooting steps, please submit a ticket with our tech team here.

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Troubleshooting Tips

  • I have a floating session ID when I leave the Newline Cast application.
    • When minimizing the Newline cast app on the panel, there may or may not be a floating ID on the screen. The Floating ID keeps your Newline cast session ID always on screen.
    • This can be turned off by completing the following:
      • 1. Open the Newline Cast app on the panel.
      • 2. Select Settings.
      • 3. Select Session Management.
      • 4. Turn off Floating ID.
  • The Newline Cast application is crashing.
    • If the Newline Cast app on the panel crashes after showing a splash screen, it is possible that the app has become corrupt.
    • To resolve this, please clear the app data on the panel using the steps below:
      • 1. Access the settings of the panel.
      • 2. Click Apps.
      • 3. Click Newline Cast.
      • 4. Click Clear data.
      • 5. Relaunch Newline Cast app to verify if the problem persists.
    • If clearing the app data does not resolve the issue, please submit a ticket to our tech team here.

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Troubleshooting Tips

  • When I touch the screen when casting, there are black marks everywhere.
    • If tapping on the screen while casting creates black marks, this is due to a setting within the Newline Cast software. Within Newline Cast's tools, the pen tool is enabled, which creates these black marks on the screen.
    • To change the default tool from pen to cursor:
      • 1. After starting a Cast session, click the "Menu" button in the bottom left corner of the window.
      • 2. Click "cursor."
    • To clear the markings on screen:
      • 1. After starting a Cast session, click the "Menu" button in the bottom left corner of the window.
      • 2. Click "eraser" or "clear" to erase the black marks.

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Troubleshooting Tips

  • I am receiving a "parsing error" when casting.
    • When updating the Newline cast app on the panel, there are some instances where it fails resulting in a "parsing error". To resolve this, please try the following:
    • 1. Ensure the panel's firmware is up to date. Check the following article to find the latest firmware version for your panel: https://newlineinteractive.freshdesk.com/support/solutions/articles/8000109794-current-firmware-versions
    • 2. Reconfigure the app settings to ensure it can properly install updates:
      • Access the panel's settings > Apps > Newline Cast.
      • Click Force stop to close the application.
      • Scroll through the app settings and locate Install other apps or Install unknown sources.
      • Enable Allow from this source.
      • Go back a page and select Modify System settings.
      • Enable Allow modify system settings.
      • Go back to the homepage of the panel and then click Screen sharing to re-initiate the app update.
    • If these do not resolve the issue, please submit a ticket to our tech team here.

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Still need help? Contact us!

You can submit a ticket with our Newline Technical Support Team by phone or online. Please see submission methods below:

  • By phone:
    • 1-833-469-9520
    • Available 8 am to 5 pm CST, Monday through Friday
  • Online:
    • Submit a ticket online here: https://newlineinteractive.freshdesk.com/support/tickets/new
    • You can submit a ticket online 24/7. However, our agents are only available 8 am to 5 pm CST, Monday through Friday.

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