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DIGITAL SALES CHAT ESCAPE GAME
Conswella Magee
Created on October 9, 2024
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Transcript
Digital Sales chat FACTORY ESCAPE GAME
start
Digital Sales Chat Training
THE MISSION
You’ve been taken by our competitors, and to secure your freedom, you must successfully answer the following questions about Digital Sales Chat.
THE base
Click on the highlighted clue.
QUESTION 1
False
An acknowledgement statement is the initial step in establishing rapport with your customer.
True
THE base
Find the clue you need to keep moving forward
QUESTION 2
"Are you looking for solutions for a small business, or do you need something for a larger organization?"
Which question is designed to determine the customer's needs?
"If cost is a concern, we can discuss different plans or promotions.
"I completely understand! Feel free to reach out to us with any questions."
the base
Find the clue you need to keep moving forward
QUESTION 3
"Is there anything else I can help you with?"
Which statement is an example of an asking-for-the-sale statement?
"It sounds like this plan is the right fit for you. Let’s start the checkout process."
"Let me know what you decide."
the base
Find the clue you need to keep moving forward
QUESTION 4
"I will be more than happy to help you find the perfect phone."
"If cost is a concern, we can discuss different plans or promotions to make sure you’re getting the best value. How does that sound?"
Which statement serves as an exmaple of a handling objections statement?
“How are you doing today?”
"Are you currently looking for a new mobile plan, or are you interested in upgrading your current one?"
the base
Find the clue you need to keep moving forward
QUESTION 5
"I am sorry you received someone else package, I will resolve the issue right away."
"That plan is a great choice!"
Which statement is an example of a recommendation statement?
"Since you mentioned working from home, our Fiber 1 Gig package would be the best option. It's fast enough to handle all your devices.
"Let's add that to your shopping cart and start the checkout process."
Mission Complete
You have escaped!
START OVER?
Are you sure you want to go out?
You will lose progress
exit
back
MISSION FAILED
You've destroyed the base......
try again