DIGITAL SALES CHAT ESCAPE GAME
Conswella Magee
Created on October 9, 2024
Over 30 million people create interactive content in Genially.
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Transcript
start
Digital Sales chat FACTORY ESCAPE GAME
Digital Sales Chat Training
You’ve been taken by our competitors, and to secure your freedom, you must successfully answer the following questions about Digital Sales Chat.
THE MISSION
THE base
Click on the highlighted clue.
QUESTION 1
True
False
An acknowledgement statement is the initial step in establishing rapport with your customer.
THE base
Find the clue you need to keep moving forward
QUESTION 2
Which question is designed to determine the customer's needs?
"I completely understand! Feel free to reach out to us with any questions."
"If cost is a concern, we can discuss different plans or promotions.
"Are you looking for solutions for a small business, or do you need something for a larger organization?"
the base
Find the clue you need to keep moving forward
QUESTION 3
Which statement is an example of an asking-for-the-sale statement?
"Let me know what you decide."
"It sounds like this plan is the right fit for you. Let’s start the checkout process."
"Is there anything else I can help you with?"
the base
Find the clue you need to keep moving forward
QUESTION 4
Which statement serves as an exmaple of a handling objections statement?
"Are you currently looking for a new mobile plan, or are you interested in upgrading your current one?"
“How are you doing today?”
"If cost is a concern, we can discuss different plans or promotions to make sure you’re getting the best value. How does that sound?"
"I will be more than happy to help you find the perfect phone."
the base
Find the clue you need to keep moving forward
QUESTION 5
Which statement is an example of a recommendation statement?
"Let's add that to your shopping cart and start the checkout process."
"Since you mentioned working from home, our Fiber 1 Gig package would be the best option. It's fast enough to handle all your devices.
"That plan is a great choice!"
"I am sorry you received someone else package, I will resolve the issue right away."
START OVER?
You have escaped!
Mission Complete
exit
back
You will lose progress
Are you sure you want to go out?
try again