TechOps Lead Team Escape Room

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Introduction

characters

missions

© 2024 Techops Lead Team Quarterly

HI-SCORE

100924

INTRODUCTION

Every member of IST has to work together to make sure technology is a resource rather than a challenge.Help the characters complete their missions to deliver excellent customer service. WRITE DOWN THE NUMBERS AS YOU COMPLETE EACH MISSION!

© 2024 Techops Lead Team Quarterly

HI-SCORE

100924

CHARACTERS

Write a cool subtitle here to provide context

The Tech

The Sys Admin

The Teacher

The Boss Man

MISSIONS

Complete the missions to obtain the password numbers

1 Onboard

2 Deploy

PASSWORD

3 Support

4 Magic

LEVEL 1/5

What are the departments within TechOps?

REGIONAL ops, INT, PMO, SERVICE MGMT, FIN & Ops

REGIONAL ops, INT, PMO, AV, Procurement

IT, Instructional, PMO, SERVICE Desk, FIN & Ops

LEVEL 2/5

How many devices does 3rd grade need again?

1 per student = 120

2 x cow = 60

3 x COW = 90

LEVEL 3/5

What tool do I use to track my projects?

WriKE

Excel

Teams

LEVEL 4/5

My APO said I can't go to Winter Institute because I need to help on campus :( What do I do?

Nimodo skip training

Call Ivan ASAP

CAll Your RM

LEVEL 5/5

A staff member keeps forgetting their password and making me reset it, is that all I can do?

Yup have fun

help them set their security questions

Put it on a post-it for them

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 7

GAME OVER

CONTINUE?

yes

NO

PASSWORD

MISSIONS

Complete the missions to obtain thepassword numbers

1 ONBOARD

2 DEPLOY

3 SUPPORT

4 MAGIC

LEVEL 1/5

A campus wants all students to use the same password, should the tech change them?

NEXT

Sure why not make them idea1234

Um no, share the policy with them

maybe but ask IT to approve first

LEVEL 2/5

A campus wants the technician to set up student accounts in a new app they want, how should they get the data?

NEXT

export from PowerSchool

they shouldn't

Ask teachers

LEVEL 3/5

There was a security incident, how can a technician help the campus pull message logs from Remind?

NEXT

escalate to infosec

login to remind with clever

noone has access to pull those

LEVEL 4/5

A remote staff member called and needs help changing their password, what should the technician do first?

NEXT

Verify their IDEA email

verify their security questions

verify their identity

LEVEL 5/5

A teacher brought a device from home to demonstrate something for the day and wants to connect to the network, how can a tech support them?

CAll Network Team

NEXT

help them connect to ips

Help them connect to IDEA Guest

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 2

GAME OVER

CONTINUE?

yes

NO

PASSWORD

MISSIONs

Complete the missions to obtain the password numbers

1 onboard

2 deploy

3 support

4 magic

LEVEL 1/5

BrainPop is missing in my Clever what do I do?

search the help center for guidance

send ticket to instructional tech

submit software request form

LEVEL 2/5

3 students are missing in my rosters in Renaissance, what should my tech do first?

escalate to raul

confirm I can see them in powerschool

send student id numbers to the sis

LEVEL 3/5

My technician is new and needs help troubleshooting access to Newsela, what would help them the most?

Joining INT office hours

asking in the campus tech chats

calling newsela support

LEVEL 4/5

I just got promoted to API on another campus, what needs to happen first so I can see the right reports in Clever?

a ticket to instructional tech

sis sets them up in powerschool

the employee change form

LEVEL 5/5

First grade EL students aren't in SummitK12 and they need it for TELPAS, what should the campus tech check first?

The student enrollment status in powerschool

the first grade rosters in clever

the student ELL status in clever details

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 9

GAME OVER

CONTINUE?

yes

NO

PASSWORD

missions

Complete the missions to obtain thenumbers of the password

1 onboard

2 deploy

3 support

4 magic

LEVEL 1/3

Which practice identifies metrics that reflect the customer’s experience of a service?

Continual improvement

service desk

. Service level management

LEVEL 2/3

FILL IN THE BLANKIn ITIL, a service is a means of enabling value co-creation by facilitating ____ that customers want to achieve.

outputs

OUtcomes

objectives

LEVEL 3/3

Which ITIL practice is the responsibility of everyone in the organization?

Customer service

Change enablement

Continual improvement

CONGRATULATIONS!

THE NUMBER OF THIS MISSION IS 4

GAME OVER

CONTINUE?

yes

NO

PASSWORD

missions

Complete the missions to obtain thepassword numbers

1 onboard

2 deploy

3 support

4 magic

Enter the correct passcode 👾

Numbers from each mission

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

MIsSIONonboard

Help new techs master the basics.

CONTINUE

The Boss Man

Service delivery, ITSM, Customer Satisfaction, ITIL for everyone...Make it happen!!!

Are you sure you want to exit?

You will lose all the progress

yes

NO

The Sys Admin

I work for IT and security is my priority. What do you mean "it's broken"?

MISSIONdeploy

Keep every user connected and secure.

CONTINUE

MissionSUPPORT

Help the Campus get the help they need.

CONTINUE

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

MISSIONMAGIC

Put your ITIL foundations training to the test.

CONTINUE

Are you sure you want to exit?

You will lose all the progress

yes

NO

The teacher

I am a new teacher and I am just trying to make it to lunch without a RR break. How do I even use this thing????

The TEch

I am a new computer technician and my campus is keeping me busy. Please help!!!

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO

Are you sure you want to exit?

You will lose all the progress

yes

NO