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Apresentação caderno escolar
Tom�s Figueira
Created on October 9, 2024
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Transcript
loyal clients
Loyal Client Definition
A loyal customer is one who prefers one brand or store over others and always comes back to make more purchases.
loyal client
1- Surprise from time to time 2-Provide the best customer service. 3-Make life easier 4-Anticipate problems to build customer loyalty 5- Be transparent.
How to deal with it!
loyal client
Features
1- Always come to the store often 2- Praise the brand 3-Usually does not change the brand/product for anything
3 FEATURES
C: Hello, good morning V: Hello, what can I do for you? C: I needed that product that only your store has. V: Of course, here is our best product in store, with 20% discount. C: How fantastic, despite being the best in the region it is still with discount. V: Alright, we will pack the product for you and as a gift you get a 50€ coupon. C: Thank you very much! Best store in the area.3ee
DIÁLOGO
the end