Negotiating client
Paula Monsalve
Created on October 9, 2024
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Transcript
Negotiating client
Dânia e Paula 11ºM
Teacher Cátia Silva
Digital Communication Technician
A negotiating client must have a strategy, demonstrating an understanding of the client's needs and being willing to engage in dialogue
Introduction
Negotiating client
Is someone who actively looks for the best possible terms in a deal, whether in price, deadlines, or other benefits. This type of client is usually well-informed, knows what they want, and aims to get additional advantages.
Focuses on facts, numbers, and practical results.
01
Objective:
Negotiating client
CHARACTERISTICS
Always tries to negotiate for lower prices or better deals.
02
Price-Sensitive:
Looks at different proposals to get the best deal.
03
Compares Offers
Keeps pushing to get what they want, offering counter-proposals.
04
Persistent:
Ready to give up something if it means gaining in other areas.
05
Willing to Compromise:
Expresses needs directly and expects the same in return.
06
Clear Communication:
DIALOGUE
I like your product, but the price a bit high.
Client:
I understand your concern about the price.
Seller:
Our cost reflects the quality and support we offer.
How about we adjust the payment terms?
We can offer installments with no interest, which might help with your budget.
I like your product, but the price is a bit high.
Client:
Client:
Can you improve the offer?
Installments are good, but I’m still comparing other offers
Client:
I saw a similar product for a lower price.
Can you improve the offer
Can you improve the offer?
I understand.
Seller:
Can you tell me what the other offer includes?
Maybe we can show how our service gives more benefits, like 24/7 support and an extended warranty.
DIALOGUE
Client:
How about this?
Seller:
We can offer a 5% discount if you sign the contract today, and still include the full support.
This way, you get the best of both: quality and a better price.
The other offer doesn’t include 24/7 support, and that’s important for us.
Client:
Client:
If you can give the 5%, I think we can make the deal today.
Client:
But I still want to see a discount.
Seller:
Perfect! Let’s finalize the agreement and make sure you get the support you need at the adjusted price.
I like your product, but the price a bit high.
Client:
Perfect, Thanks you!
Client:
So that’s how we’ll proceed. Thank you very much.