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Negotiating client
Paula Monsalve
Created on October 9, 2024
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Transcript
Digital Communication Technician
Teacher Cátia Silva
Dânia e Paula 11ºM
Negotiating client
Negotiating client
Introduction
A negotiating client must have a strategy, demonstrating an understanding of the client's needs and being willing to engage in dialogue
Clear Communication:
06
Expresses needs directly and expects the same in return.
Willing to Compromise:
05
Ready to give up something if it means gaining in other areas.
Persistent:
04
Keeps pushing to get what they want, offering counter-proposals.
Compares Offers
03
Looks at different proposals to get the best deal.
Price-Sensitive:
02
Always tries to negotiate for lower prices or better deals.
CHARACTERISTICS
Negotiating client
Objective:
01
Focuses on facts, numbers, and practical results.
Is someone who actively looks for the best possible terms in a deal, whether in price, deadlines, or other benefits. This type of client is usually well-informed, knows what they want, and aims to get additional advantages.
Maybe we can show how our service gives more benefits, like 24/7 support and an extended warranty.
Can you tell me what the other offer includes?
Seller:
I understand.
Can you improve the offer?
Can you improve the offer
I saw a similar product for a lower price.
Client:
Installments are good, but I’m still comparing other offers
Can you improve the offer?
Client:
Client:
I like your product, but the price is a bit high.
We can offer installments with no interest, which might help with your budget.
How about we adjust the payment terms?
Our cost reflects the quality and support we offer.
Seller:
I understand your concern about the price.
Client:
I like your product, but the price a bit high.
DIALOGUE
So that’s how we’ll proceed. Thank you very much.
Client:
Perfect, Thanks you!
Client:
I like your product, but the price a bit high.
Perfect! Let’s finalize the agreement and make sure you get the support you need at the adjusted price.
Seller:
But I still want to see a discount.
Client:
If you can give the 5%, I think we can make the deal today.
Client:
Client:
The other offer doesn’t include 24/7 support, and that’s important for us.
This way, you get the best of both: quality and a better price.
We can offer a 5% discount if you sign the contract today, and still include the full support.
Seller:
How about this?