Negotiating client

Negotiating client

Dânia e Paula 11ºM

Teacher Cátia Silva

Digital Communication Technician

A negotiating client must have a strategy, demonstrating an understanding of the client's needs and being willing to engage in dialogue

Introduction

Negotiating client

Is someone who actively looks for the best possible terms in a deal, whether in price, deadlines, or other benefits. This type of client is usually well-informed, knows what they want, and aims to get additional advantages.

Focuses on facts, numbers, and practical results.

01

Objective:

Negotiating client

CHARACTERISTICS

Always tries to negotiate for lower prices or better deals.

02

Price-Sensitive:

Looks at different proposals to get the best deal.

03

Compares Offers

Keeps pushing to get what they want, offering counter-proposals.

04

Persistent:

Ready to give up something if it means gaining in other areas.

05

Willing to Compromise:

Expresses needs directly and expects the same in return.

06

Clear Communication:

DIALOGUE

I like your product, but the price a bit high.

Client:

I understand your concern about the price.

Seller:

Our cost reflects the quality and support we offer.

How about we adjust the payment terms?

We can offer installments with no interest, which might help with your budget.

I like your product, but the price is a bit high.

Client:

Client:

Can you improve the offer?

Installments are good, but I’m still comparing other offers

Client:

I saw a similar product for a lower price.

Can you improve the offer

Can you improve the offer?

I understand.

Seller:

Can you tell me what the other offer includes?

Maybe we can show how our service gives more benefits, like 24/7 support and an extended warranty.

DIALOGUE

Client:

How about this?

Seller:

We can offer a 5% discount if you sign the contract today, and still include the full support.

This way, you get the best of both: quality and a better price.

The other offer doesn’t include 24/7 support, and that’s important for us.

Client:

Client:

If you can give the 5%, I think we can make the deal today.

Client:

But I still want to see a discount.

Seller:

Perfect! Let’s finalize the agreement and make sure you get the support you need at the adjusted price.

I like your product, but the price a bit high.

Client:

Perfect, Thanks you!

Client:

So that’s how we’ll proceed. Thank you very much.