Want to create interactive content? It’s easy in Genially!
Negotiating client
Paula Monsalve
Created on October 9, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Halloween Infographic
View
Halloween List 3D
View
Magic and Sorcery List
View
Journey Map
View
Versus Character
View
Akihabara Connectors Infographic Mobile
View
Mobile mockup infographic
Transcript
Negotiating client
Teacher Cátia Silva
Dânia e Paula 11ºM
Digital Communication Technician
Negotiating client
Introduction
A negotiating client must have a strategy, demonstrating an understanding of the client's needs and being willing to engage in dialogue
Negotiating client
Is someone who actively looks for the best possible terms in a deal, whether in price, deadlines, or other benefits. This type of client is usually well-informed, knows what they want, and aims to get additional advantages.
CHARACTERISTICS
Compares Offers
03
Objective:
Price-Sensitive:
01
02
Looks at different proposals to get the best deal.
Focuses on facts, numbers, and practical results.
Always tries to negotiate for lower prices or better deals.
Clear Communication:
06
Persistent:
Willing to Compromise:
04
05
Expresses needs directly and expects the same in return.
Keeps pushing to get what they want, offering counter-proposals.
Ready to give up something if it means gaining in other areas.
DIALOGUE
Client:
Client:
Client:
Client:
I like your product, but the price a bit high.
I like your product, but the price is a bit high.
Installments are good, but I’m still comparing other offers
Can you improve the offer
Can you improve the offer?
Can you improve the offer?
I saw a similar product for a lower price.
Seller:
Seller:
I understand your concern about the price.
I understand.
Our cost reflects the quality and support we offer.
Can you tell me what the other offer includes?
How about we adjust the payment terms?
Maybe we can show how our service gives more benefits, like 24/7 support and an extended warranty.
We can offer installments with no interest, which might help with your budget.
DIALOGUE
Client:
Client:
If you can give the 5%, I think we can make the deal today.
Client:
Client:
The other offer doesn’t include 24/7 support, and that’s important for us.
Seller:
But I still want to see a discount.
Perfect! Let’s finalize the agreement and make sure you get the support you need at the adjusted price.
Seller:
How about this?
So that’s how we’ll proceed. Thank you very much.
We can offer a 5% discount if you sign the contract today, and still include the full support.
Client:
Client:
This way, you get the best of both: quality and a better price.
I like your product, but the price a bit high.
Perfect, Thanks you!