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Reporting Priorities

Jon Peterson

Created on September 27, 2024

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Transcript

REPORTING PRIORITIES

Click on each priority to learn more.

URGENT

Reports needing to be done ASAP such as regulatory, compliance, security & institutionally critical.

HIGH

Reports that have a direct impact on a business decision, revenue/ proposal generation or reduction in "costs" by implementing efficiencies.

MEDIUM

Reports that have merit in regular operational or metric reporting but don't meet the criteria for priority 1 & 2.

LOW

Smaller scale reports, deprecated or maintained related items that fill a niche for a single purpose or one-time use.

Priority 3

A request for a medium report change or creation will be responded to by a reporting engineer for more detailed information within business 5 days. The estimated time to deliver the needed report will be determined after the initial scoping meeting with the report engineer and documented in the Fresh Service ticket.

Priority 2

A request for a high report change or creation will be responded to by a reporting engineer for more detailed information within 3 business day. The estimated time to deliver the needed report will be determined after the initial scoping meeting with the report engineer and documented in the Fresh Service ticket.

Priority 1

A request for an urgent report change or creation will be responded to by a reporting engineer for more detailed information within 1 business day. The estimated time to deliver the needed report will be determined after the initial scoping meeting with the report engineer and documented in the Fresh Service ticket.

Priority 4

A request for a low report change or creation will be responded to by a reporting engineer for more detailed information within 10 business days. The estimated time to deliver the needed report will be determined after the initial scoping meetng with the report engineer and documented in the Fresh Service ticket.