Digital Retro Microsite

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Documentation and Updates

These updates will help you better manage M3P calls and ensure members are properly guided. So, keep an eye out for these changes, and feel confident as you assist members with their questions or concerns!

To head back to the Cover Page, just click the X icon. If you want to return to the Index Page, click the Hamburger icon – both are up on the upper left side of each folder!

Documentation

Index

Enrollment Status Indicator

M3P Call Driver

Dissatisfaction with M3P

Documentation

Documentation

When it comes to documentation for those using PDP and Medicare Part D CAREConnects, make sure you’re following the Medicare Prescription Payment Plan (M3P) Call Driver in CAREConnects to keep everything consistent.

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Enrollment Status Indicator

Update 1

There’s a new Enrollment Status Indicator coming soon to the CAREConnects header. This will make it super easy for you to see if a member is enrolled in M3P.

For now, you’ll find this info under the Member Plan History Tab, in the RC7 column. Here's a quick breakdown of the codes you might see:

• E3 – Active (member is enrolled)
• I3/V3 – Cancelled/Disenrolled
• Blank – Not enrolled

M3P Call Driver

Update 2

The M3P Call Driver has been added, so you can easily guide members through the program or answer any of their questions.

Dissatisfaction with M3P

Update 3

We’ve also added Dissatisfaction with M3P as an option in the Grievance Call Driver. If a member is unhappy with the program or wants to file a complaint, just select this driver.