Comparative Table

Transforming Non -SMART to SMART Goal

CLARIO GOALS

Improve customer satisfaction scores by 10% by Q4 2024, by reducing customer support response times from 48 hours to 24 hours and offering more personalized follow-up communications.

NON-SMART GOAL

SMART GOAL

Customer Experience

Improve customer satisfaction

Differentiating Our Offering

Launch new features to improve clinical trials

By June 2024, launch two new data analytics features that improve clinical trial efficiency by 15% by automating data collection and reducing manual errors.

Operating with Greater Discipline

Reduce operational costs

Reduce operational costs by 8% by December 2024 by streamlining vendor contracts and implementing more efficient resource management systems.

Employee Development

Improve team skills

By Q2 2024, increase the team's competency in data analysis by 20% through monthly training sessions and hands-on workshops, as measured by post-training assessments.

Onboarding Efficiency

Make the onboarding process more efficient

Reduce the onboarding process duration by 20% by implementing an automated onboarding system by Q3 2024, measured by the time taken for new hires to complete their first project independently.

Why it’s not SMART: The goal doesn’t specify which skills need improvement, how success will be measured, or a time frame.

Why it’s not SMART:It’s vague, doesn’t provide any measurable outcome, and lacks a clear time frame.

Why it’s not SMART:It doesn’t specify how much cost reduction is expected or by when it should be achieved.

Why it's SMARTSpecific: The goal specifies launching two data analytics features aimed at trial efficiency. Measurable: Sets a 15% improvement target in clinical trial efficiency. Achievable: Two features by June 2024 is feasible within Clario's innovation scope. Relevant: Supports Clario’s objective of Differentiating Our Offering through innovative clinical trial solutions. Time-bound: Completion deadline of June 2024.

Why It's SMART:Specific: Clearly focuses on improving satisfaction by reducing response times and personalizing communication.Measurable: The goal sets a 10% improvement target. Achievable: This target is within the team’s capabilities and time frame. Relevant: Aligns with Clario’s focus on Improving the Customer Experience. Time-bound: Has a clear deadline of Q4 2024.

Why it's SMART:Specific: The goal targets reducing costs by streamlining vendor contracts and managing resources better.Measurable: The 8% cost reduction target is clearly defined. Achievable: Given the resources and focus on efficiency, this goal is attainable. Relevant: Aligns with Clario’s strategic focus on Operating with Greater Discipline. Time-bound: Deadline of December 2024.

Why it’s not SMART:It doesn’t explain how to make onboarding efficient, how much improvement is expected, or by when.

Why it's SMART:Specific: Focuses on reducing onboarding time using automation. Measurable: Aims for a 20% reduction, tracked by project completion time. Achievable: Automation makes this goal feasible within the timeline. Relevant: Aligns with Clario’s operational goals to improve efficiency. Time-bound: Deadline of Q3 2024.

Why it's SMART:Specific: Focuses on improving data analysis skills.Measurable: Sets a 20% improvement target, measured through assessments. Achievable: Monthly sessions and workshops make this goal realistic. Relevant: Supports Clario’s emphasis on skill development to enhance operational effectiveness. Time-bound: Clear deadline of Q2 2024.

Why it’s not SMART:It doesn’t specify what features, how they will improve trials, or when it should be completed.