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who wants to be a millionaire

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

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Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

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1 100 POINTS

Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

2 200 POINTS

1 100 POINTS

Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

2 200 POINTS

1 100 POINTS

Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

2 200 POINTS

1 100 POINTS

Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

2 200 POINTS

1 100 POINTS

Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

2 200 POINTS

1 100 POINTS

Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

2 200 POINTS

1 100 POINTS

Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

2 200 POINTS

1 100 POINTS

Tip

Audience

50%

10 50,000 POINTS

9 25,600 POINTS

8 12,800 POINTS

7 6,400 POINTS

6 3,200 POINTS

5 1,600 POINTS

4 800 POINTS

3 400 POINTS

2 200 POINTS

1 100 POINTS

Tip

Audience

50%

Congratulations!Now let's go into more detail...

Quiz completed!

50,000 POINTS

50% Wildcard

50% Wildcard

50% Wildcard

Reporting hours outside of our Premier Projects can be used for presenting back data to the client on Sprout.

Wildcard Tip

21%

28%

37%

14%

Audience Wildcard

Premier Lite only includes the Annual social program assessment & action plan with Strategic consulting + up to one project focus per quarter.

Wildcard Tip

A new request for service cloud implementation without Premier would mean that you need to work with the AE as this would sit as a new scope opportunity.

Wildcard tip

33%

33%

20%

14%

Audience Wildcard

CSM and Premier SSC contribute by adding in their content to the deck started by the Driver. The CSM will own follow up and post meeting communication with relevant parties on copied on all communication.

Wildcard tip

50% Wildcard

Everyones calendars are pretty busy... I think it would be best to sync every quarter, ahead of the clients EBR to get on the same page and update about the next 3 months projects.

Wildcard tip

50% Wildcard

50% Wildcard

18%

41%

22%

19%

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Hive has all the answers!Team Members Involved: 1.) AE, 2.) SSC or OB CSM, 3.) CSM, 4.) Premier SSC

Wildcard tip

24%

17%

26%

33%

Audience Wildcard

15%

50%

10%

25%

Audience Wildcard

20%

35%

20%

25%

Audience Wildcard

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45%

30%

15%

10%

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20%

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Kantata! Its the project management system SSC's use and we should all have access FYI.

Wildcard advice

We previously used to discuss hours per quarter but we are moving to a project based workflow, 9 hours would equate to up to 2 projects per quarter.

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The Customer Success team is responsible for the coordination, planning, content and follow up associated with an EBR or a quarterly roadmap presentation.

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50% Wildcard

50% Wildcard

Day-to-day requests such as adding channels to Sprout should typically be led by the CSM.

Wildcard Tip

18%

12%

60%

10%

Audience Wildcard

50% Wildcard

10%

2%

30%

58%

Audience Wildcard