Sprout SSC Millionaire Quiz
Amrit Dhaliwal
Created on September 26, 2024
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Transcript
start
who wants to be a millionaire
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
10 50,000 POINTS
9 25,600 POINTS
8 12,800 POINTS
7 6,400 POINTS
6 3,200 POINTS
5 1,600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Tip
Audience
50%
Congratulations!Now let's go into more detail...
Quiz completed!
50,000 POINTS
50% Wildcard
50% Wildcard
50% Wildcard
Reporting hours outside of our Premier Projects can be used for presenting back data to the client on Sprout.
Wildcard Tip
21%
28%
37%
14%
Audience Wildcard
Premier Lite only includes the Annual social program assessment & action plan with Strategic consulting + up to one project focus per quarter.
Wildcard Tip
A new request for service cloud implementation without Premier would mean that you need to work with the AE as this would sit as a new scope opportunity.
Wildcard tip
33%
33%
20%
14%
Audience Wildcard
CSM and Premier SSC contribute by adding in their content to the deck started by the Driver. The CSM will own follow up and post meeting communication with relevant parties on copied on all communication.
Wildcard tip
50% Wildcard
Everyones calendars are pretty busy... I think it would be best to sync every quarter, ahead of the clients EBR to get on the same page and update about the next 3 months projects.
Wildcard tip
50% Wildcard
50% Wildcard
18%
41%
22%
19%
Audience Wildcard
Hive has all the answers!Team Members Involved: 1.) AE, 2.) SSC or OB CSM, 3.) CSM, 4.) Premier SSC
Wildcard tip
24%
17%
26%
33%
Audience Wildcard
15%
50%
10%
25%
Audience Wildcard
20%
35%
20%
25%
Audience Wildcard
50% Wildcard
45%
30%
15%
10%
Audience Wildcard
20%
10%
30%
40%
Audience Wildcard
Kantata! Its the project management system SSC's use and we should all have access FYI.
Wildcard advice
We previously used to discuss hours per quarter but we are moving to a project based workflow, 9 hours would equate to up to 2 projects per quarter.
Wildcard tip
The Customer Success team is responsible for the coordination, planning, content and follow up associated with an EBR or a quarterly roadmap presentation.
Wildcard tip
50% Wildcard
50% Wildcard
Day-to-day requests such as adding channels to Sprout should typically be led by the CSM.
Wildcard Tip
18%
12%
60%
10%
Audience Wildcard
50% Wildcard
10%
2%
30%
58%
Audience Wildcard