Discover Different DCOs and Claims Roles

Next

Discover Different dcos

About this Map

Click any to learn more

Discover the different kinds of DCOs

Home Office

The Claims Department is one of the largest departments at the Home Office.

Around the State

Once a claim is filed, it is sent to the appropriate DCO for the next steps.

Western DCOs

• 6 DCOs in 5 different physical locations
• Cities - Charlotte, Asheville, Boone, Concord, Hickory, Wilkesboro
• FUN FACTS
  • The Western region is the only region that borders 4 states
  • The movie, “Dirty Dancing” was filmed here

Eastern DCOs

• 7 DCOs in 4 different physical locations
• Cities - Fayetteville, Greenville, Wilmington, New Bern
• FUN FACT
  • The Eastern region was the birthplace of NCFB. It all started at the old Cubbie's location in downtown Greenville.

Central DCOs

• 6 DCOs in 3 different physical locations
• Cities - Raleigh, Durham, Winston-Salem, Greensboro
• FUN FACTS
  • Smallest geographical region, covering only 16 of the 100 counties
  • Includes the Out of State DCO

Learn more: Claims Roles

Support Roles that Don't Require a License

Roles that Require a License

Claims Assistant

Claims Examiner

Field Claims Adjuster (FCA)

Specialist Groups

Casualty Adjuster (CA)

Claims Assistant

• Office-based
• Perform administrative duties and maintenance of claims files
• Assist managers, examiners, and adjusters in daily office operations

Claims Examiner

• Office-based
• Assist with office management, flow of claims to adjusters, maintenance of claims files, and operation of the DCO
• Assist District Claims Managers, adjusters, and assistants in daily office operations

Field Claims Adjuster (FCA)

• Licensed and work in the field
• Handle both casualty and property type claims

Specialist Groups

• Handle a narrower field of claim types including:
  • Casualty
  • Injury
  • Property
  • Material Damage
  • Arbitration/Subrogation
  • Special Investigations Unit

Casualty Adjuster (CA)

• Position available: Home Office and DCOs
• Licensed and office-based
• Handle low-severity, high frequency claims
• Focus on handling Casualty claims
  • For example, liability from car or other accidents where our insured is legally liable

Based in RaleighClick here to learn more!

Based in our Raleigh Home OfficeClick here to learn more!

Medical Claims Division

Out of State

Material Damage Division

Based in RaleighClick here to learn more!

Medical Claims Division

• Evaluates and settles injury claims
• Adheres to Medicare's requirements regarding reporting of injury claims
• Consists of 4 DCOs and a Worker’s Compensation Office

Material Damage Division

• Consists of Material Damage Appraisers, Auto Salvage, Arbitration & Subrogation, and the Material Damage DCO
• The Material Damage DCO handles Auto glass claims, Towing and Labor Claims, and has an Auto Total Loss Unit

Out of State

• Handles any claim that occurs outside the borders of NC