Nesting Schedule - Resto
Johnny Gaydeski
Created on September 25, 2024
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Transcript
Nesting Week 1
Dates: October 14th - 18th
Class Trainer(s): Cris
Times: 9:00 AM - 6:00 PM BST
Monday
Getting to know you, tool usage, and who wants to take the first email?
Tuesday
- Text Blaze
- Mock Chats
- The first chat
Wednesday
Verification and first phone call!
Thursday
Y Meadows & escalations/ Also, what is a case bucket?Intro with Tier 2!
Friday
Level Ai & quality assurance expectations.
Notes
Welcome to Nesting!
Nesting Week 2
Dates: October 21th - 25th
Class Trainer(s): Cris & Johnny
Times: 9:00 AM - 6:00 PM BST
Monday
AM/AMCQ/AE Escalations. What is the Supportal?Intro to the Customer Care team!
Tuesday
- Intro to the Billing team!
- Get Feedback
- Knowledge Feedback
- Gmail Inbox
Wednesday
How to organize your work life in Slack! Discovery courses for learning.
Thursday
How to handle abusive customers. SE, SLE, OTLTE escalations. AM/AMCQ escalations. Intro to the Fraud team!
Friday
#cheerstoyouGraduation and happy hour!
Notes
N/A