Contact Center
Paula Monsalve
Created on September 25, 2024
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Transcript
Digital communication technician
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Paula, dânia 10 m
Contact Center
Introduction
The Contact Center is an effective and efficient customer support, solving problems, answering questions, and providing information about products or services.
Contact Center
A Contact Center is the customer contact hub. It focuses on all communication channels, collecting a history of customer interactions in a single platform, allowing easy interaction without losing context.
Objective of the Contact Center.
To provide effective and high-quality customer service, with a variety of communication channels to interact with customers.Its objective is to offer support, answer questions, and solve problems across different touchpoints, such as phone, email, live chat, social media, and others.
They need to be good at communicating with people, understanding what they need, and solving their problems.
It is important for them to be friendly and to enjoy helping others.
They must be quick and organized, as they often have many things to do at the same time.
They need to be patient, as they sometimes have to deal with difficult customers.
Contact Center Professional Profile.
They answer the phone or respond to messages to assist customers.