A Case Study for Manager's
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Mastering SMART Goal Evaluation
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Yes
Question 1: Does Emily’s goal meet the SMART criteria?
Scenario
You are a manager at Clario, a global provider of clinical trial technology. Your team is responsible for driving innovation in patient-centric clinical research solutions. Each of your employees has submitted their SMART goals for the upcoming quarter. Your task is to evaluate these goals based on the SMART criteria and provide feedback to help refine them. Employee 1: Emily – Clinical Data Manager Emily’s Goal: "I want to improve the accuracy of clinical data entries."
Explanation: Emily’s goal is too vague. It doesn’t specify what she means by "improve" or by how much, and there is no measurable element or time frame. While the goal is relevant to her role, it needs to be more detailed to be SMART.
Recommend she focus on a different goal.
Tell her the goal is fine as is.
Advise her to set a specific percentage increase and include a deadline.
Question 2: How can you help Emily revise her goal to make it SMART?
Scenario
You are a manager at Clario, a global provider of clinical trial technology. Your team is responsible for driving innovation in patient-centric clinical research solutions. Each of your employees has submitted their SMART goals for the upcoming quarter. Your task is to evaluate these goals based on the SMART criteria and provide feedback to help refine them. Employee 1: Emily – Clinical Data Manager Emily’s Goal: "I want to improve the accuracy of clinical data entries."
Explanation: Emily should define her goal with specific metrics and a time frame. A SMART version could be: "I will improve the accuracy of clinical data entries by reducing error rates by 10% over the next 3 months through implementing double data entry validation techniques."
It’s not achievable
It’s not measurable or time-bound
It’s not specific
Question 3: What element of Michael’s goal is missing to make it a SMART goal?
Scenario
You are a manager at Clario, a global provider of clinical trial technology. Your team is responsible for driving innovation in patient-centric clinical research solutions. Each of your employees has submitted their SMART goals for the upcoming quarter. Your task is to evaluate these goals based on the SMART criteria and provide feedback to help refine them. Employee 2: Michael – Software Developer Michael’s Goal: "I will develop a new feature for the clinical trial management system."
Explanation: Michael’s goal lacks clarity in terms of how progress will be measured and when it will be completed. While the goal is specific (developing a feature), it doesn’t specify what success looks like or provide a deadline.
Change the goal to focus on something else
Make the goal easier to achieve
Include a deadline and criteria for completion.
Question 4: What feedback would you give Michael to make his goal SMART?
Scenario
You are a manager at Clario, a global provider of clinical trial technology. Your team is responsible for driving innovation in patient-centric clinical research solutions. Each of your employees has submitted their SMART goals for the upcoming quarter. Your task is to evaluate these goals based on the SMART criteria and provide feedback to help refine them. Employee 2: Michael – Software Developer Michael’s Goal: "I will develop a new feature for the clinical trial management system."
Explanation: You should advise Michael to refine the goal by setting a completion date and measurable criteria for success. A SMART version could be: "I will develop and fully test the new patient data entry feature for the clinical trial management system, achieving 100% user acceptance testing (UAT) approval, by the end of Q3."
It’s too detailed
It is too time-bound
It is not relevant to his role
It lacks specificity and measurable criteria
Question 5: What is the main weakness in David’s goal?
Scenario
You are a manager at Clario, a global provider of clinical trial technology. Your team is responsible for driving innovation in patient-centric clinical research solutions. Each of your employees has submitted their SMART goals for the upcoming quarter. Your task is to evaluate these goals based on the SMART criteria and provide feedback to help refine them. Employee 3: David – Project Manager David’s Goal: "I will improve the speed and efficiency of our project delivery.
Explanation: David’s goal is vague. It doesn’t specify what "improving speed and efficiency" means, nor how much improvement is expected or by when.
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