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Ask questions that create dialogue

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For example, “Tell me how you watered the plant.” Avoid accusatory type questions, (e.g., “Did you over water the plant?”)

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Diagnosis in context

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Diagnosis must be done in the context of the plant’s environment. For example, is a tree in a routinely irrigated lawn or in a site with limited irrigation? Does the site have an open area for root spread or is the root system limited by poor soils or hardscape features? For example, a client calls with concerns that her tree looks wilted. Should she water more? After asking questions, it is discovered that the tree is located in a construction site and had most of the root system cut. Understanding the context of the root damage is essential to addressing the watering issue.

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Visualizing the plant

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A useful tool in diagnosing trees is visualizing the plant, that is creating a mental picture of it and its surroundings. As you create the picture, ask questions about details. Verify the details. Explain to the client that you are trying to create a mental picture of their plant problem will encourage them to more patiently provide the needed information.

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Saying back

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When working with clients, repeat back their description in your own words. This helps clear up miscommunications about symptoms.