See Advice in action
Gladly Documentation
Created on September 23, 2024
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Transcript
In this scenario, use Advice to instruct the generative AI to compliment a Customer's preferences whenever they mention a particular product.
Start by adding a new piece of Advice.
Add a Title to distinguish this Advice. Note that this is for organizational purposes and does not impact the actual Advice instructions.
Now add the actual instructions as an Advice.
Note that the Advice is written similar to how you'd provide instructions to a human Agent!
Click Add to finalize it.
Great! The Advice has been added and the generative AI will begin using it in replies. Click below to see how the AI may use this with a Customer:
ReSTART
See this Advice in action