VSO LMS Stakeholder Interview Findings

Learning Management System

Intuitive and accessible

Tools for best practice

A powerful versatile platform:

• In sync with VSO's HR ecosystem.
• Rich in-depth feature set
• Leveraging AI and new technologies

L&D Roadmap

Purposeful learning

Design and automate:

• Onboarding and compliance.
• Employee development.
• Strategic development of organisational capabilities

LMS Features

Great on any device

• For learners, authors, and for admin
• Easy to navigate,
• Easy to understand.
• Offline access

1

User experience

Participating contributors

User experience

New employees access all onboarding experiences in one place. What they need to do and when they need to do it is clear and visible at login. Notifications help them stay on track. After the onboarding period, extended learning pathways help employees to meet development, feedback, and reflection milestones.Alerts and notifications keep them across compliance training.Employees pursue areas of interest, search and find task related short tutorials and bite size knowledge when they need it and complete role or skill related training with certification. Their training goals and activities can be coordinated with their line managers.Employees sometimes learn in collaboration with colleauges. They can share their knowledge and collaborate on content creation.

Volunteers can access all onbaording experiences through their tablet or mobile including information about face to face training events.Learning content can be downloaded and accessed offline during travel or on site. Notifications help them stay on track.Interactive engaging content helps them reflect on and maximise their learning from their volunteering experience and help them fulfil their personal development and career ambitions.Volunteers are able to search for resources that help them with their volunteering tasks such as templates and job aids as well as courses and learning paths to develop their skills. They can share their feedback and evidence through surveys, assignments, and other interactive formats.

HR, L&D, Line managers, VSO leadership have a clear view of the skills and capabilities of VSO employees and volunteers enabling organisation wide coordination of learning resources and activities to develop organisational capabilities in line with VSO's strategy and objectives, and stakeholder development.HR and L&D can use engagement and content analytics and user feedback to iterate, improve, and develop VSO's resources and approach and customise the system to enable best practice and the ongoing development of a strong learning culture.

Project leadership can curate, customise and localise learning paths and content for onboarding and compliance for project teams, volunteers, and local partners.Learning experiences, opportunities for reflection, assignments, feedback forms and other events can be scheduled and automated in advance across the full project cycle.Project leaders are able to see project teams' progress and their learning activities and coordinate with them to meet joint objectives.

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L&D Roadmap

Onboarding & Compliance

Organisational development

People development

Learning is growing VSO's impact compounding the organisation's knowledge and capabilities and providing guidance to its stakeholders and peers.

VSO is able to create sophisticated onboarding and compliance experiences that are automated, measurably effective and engaging, and easy to refresh, to evolve and to customise.

Volunteers and employees use the learning platform to improve their career prospects, follow their interests, and find useful solutions to support their day-to-day working needs.

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1st stage

2nd stage

3rd stage

90

30

Features and categories as weighted by the L&D team

Aligned Learning

LMS Tools

• Tools to co-curate and co-create
• content feeds
• working aids
• learning paths
• micro learning

• Peer learning cohorts
• Supporting mentoring and coaching
• Supporting stretch assignments and feedback

70:20:10

Agile Learning

• Easy, fast, and powerful native authoring tools.

• Subject leaders and L&D can co-author on platform

• Easy creation of micro learning content

• Easy pathway building curating existing and new content

• Analytics and user feedback to support content development

• Role-based learning
• Task based learning
• Action oriented learning
• Outcome oriented learning
• Career path aligned learning

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Volunteers

Employees

• Levaraging the Global Standard for Volunteering

VSO content credentials

VSO contributors

• Kathryn Gordon - Co-CEO
• Martha Newman - Head of People Operations and HR Business Partnering
• Alok Rath - Knowledge, Evidence and Learning
• Leunidah Alukwe-Mwenesi – People Lead Global Implementation team
• Nabeel Khalid – People and Change Manager – Global Implementation team
• Beatrice Obessa – UK HR Manager

• Griet Dufraimont – Workforce Planning Manager
• Funke Yaya – Voluntary people resource Manager
• Andrew Sinja – Digital learning officer
• Angie Gikonyo – Learning Manager – Global Implementation team
• Caroline Isaboke – Global Learning Manager
• Bikash Gopali – Global IT Support Co-ordinator
• Jan Eaton - People Systems Analyst
• Phil Hudson – Global project implementation lead
• Jay Lal - Global project implementation lead
• Caroline Morris - Global project implementation lead
• Kaday Mansary Sibanda - Global project implementation lead

• Anne Harrop Programmes Technical Adviser
• Carolyn Reid – Medical Doctor Adviser
• Clodagh Byrne Programmes Technical Adviser
• Gilbert Muyumbu Programmes Technical Adviser
• Gillian Claugher Head of Public Fundraising
• PerminderBassi Incident Response Co-ordinator
• Teresa Gorczynska – Global Safeguarding Lead

• Jerrylynn Kariuki - Volunteer comms and advocacy adviser, Kenya
• Poulette Ochogo - Waste to Work Project community volunteer, Kenya
• Mary Karimi - Youth business club volunteer adviser Waste to Work Project, Kenya

• Hosam El Nagar - L&D consutant

October 2024

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