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Transcript

© 20XX A game by 'Your Name'

Story

Start game

WILLCALLS

WMR

's

The

breakout

Start game

YOU ARE THE CHOSEN CSR, TRAINED IN THE MOUNTAINS OF EISENHOWER. TOUGHT THE WAYS OF RIDE ASSIST BY YOU VERY HANDSOME, AND WISE TRAINER, MR GARCIA. YOU ARE OUT TO GATHER ALL THE RIDE ASSIST GEMS TO BY SOLVING THE CUSTOMER ISSUES AND BECOMING THE CHOOSEN ONE AND DEFEAT THE IRATE CUSTOMER DRAGON

X

Thank goodness you’ve come! We need your help!You need to find the 4 Ride Assist Gems so that the sword has enough power and then defeat the irate customer dragon that is terrorizing the phone lines!

No thank you, I’ll pass

Of course!

X

Help us, only a person like you can do it!

well...why not, i change my mind mister sir!

X

Ouch! I thought you were cool ... Mr. Garcia said you were the choosen one!

X

I knew you would not fail me! Thanks a lot! Here is the ride assist sword of justice. Now gather the Ride assist Gems to complete it and defeat the irate customer dragon.

X

Start level

Watch out, a cranky customer is in your way!Get the ride assist gem by solving his will call issues...

will call GEMs

LEVEL 1 - EARTH GEM

X

Where do you think you’re going, mortal?! You won’t be worthy of my ride assist Gem until you get all my questions correct. Do you dare to try?

false

true

1

X

lyft and uber are considered commercial TPs

send "startall" to 46080

send "start" to 801223

2

X

how do you re-enroll Lyft mbrs to text messages?

supervisor

tp assigned to trip

3

X

Who do you call to activate commercial TPs

2 times

1 time

4

X

how many times do you attempt to call a TP to activate a will call?

Cancel Trip

Check rideshare eligibility

5

X

During a will call scenario, when a tp doesnt answer your phone calls, what is the next decision point?

X

Congratulations!! Here is your reward, you have earned it

I will defend my sensei's honor, let me go again!

x

X

Hahahaha, really? did you check the decision tree? Mr. Garcia is loosing his training touch

X

Start level

Drag the light to find the correct answer

cancellation GEMs

LEVEL 3 - WATER GEM

Search for the amount of notice you need before cancelling a reservation

90 minutes

5 days

2 days

X

what is the folder/bucket you assign when doing a short notice cancellation and the TP doesnt answer your call?

same day pending cancellation

cancel

non response pending

X

what do you need to do cancel a reservation with no tp assigned

cancel right away

call supervisor

leave a trip note that it needs to be cancelled by routing

X

can a tp reject a cancellation?

TP must accept CSR cancellations

its a coin toss

no, tp will show up no matter what if they are on the way

X

And now look for the gem! Hurry up!

X

X

You got the Water gem!

X

Exit

Try Again

GAME OVER

X

Defeat the dragon!

FINAL LEVEL - DRAGON

X

raar...where is my car!! HOW COULD YOU MESS THIS UP!! RAAR YOU WILL FEAR ME!

X

X

X

X

X

X

© 20XX A game of 'luis'

You defeated the irate customer dragon. Everything returned to peace, MR Garcia is able to sleep well again knowing you are versed in Ride assist kung foo.And you’ve become become the chosone one!

THE END

Exit

Stay

SURE YOU WANTTO GO OUT?

What will become of us!