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Five whys
Liz Bradley
Created on September 19, 2024
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Transcript
Problem: My endpoint is stuck in Installed Status.
+Info
+Info
The endpoint is not in the field. If the router or meter is not in the field, return it to inventory (in HES).
Why
The endpoint does not have power. Determine if it has power at its location. If not, give power to the device.
Why
The endpoint needs better connectivity. Check the line of sight and for noise. It may need better conditions.
Why
The endpoint needs the correct Network ID. Check and change the Network ID with TechStudio.
Why
The endpoint is not in Installation Mode. Check and change the mode in TechStudio.
Fivewhys
Why
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