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Five whys

Liz Bradley

Created on September 19, 2024

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Transcript

Problem: My endpoint is stuck in Installed Status.

Why
Why
Why
Why

The endpoint is not in the field. If the router or meter is not in the field, return it to inventory (in HES).

The endpoint is not in Installation Mode. Check and change the mode in TechStudio.

The endpoint needs better connectivity. Check the line of sight and for noise. It may need better conditions.

The endpoint needs the correct Network ID. Check and change the Network ID with TechStudio.

The endpoint does not have power. Determine if it has power at its location. If not, give power to the device.

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Fivewhys

Why

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