Claims Induction 2025
Contents
L&D Support
Introduction
Benefits
Objectives
Considerations
Onboarding Journey
Summary
Claims Induction
01
Introduction
Introduction
Goal: Develop a comprehensive, effective, and blended learning experience for new colleagues, starting before they join. Laying the foundation for building a future-ready workforce that is adaptable, skilled, and aligned with our business goals, reinforcing our position as an employer of choice. Approach: Foster collaboration between L&D, SMEs, and Team Managers throughout the induction process to ensure a cohesive and impactful learning journey, tailored to the needs of our evolving workforce. Rationale: Based on feedback, we need to enhance systems training and business awareness to improve onboarding effectiveness, not only improving the new starter experience but also strengthening our ability to attract and retain top talent, ensuring long-term organisational success.
+ info
01
Objectives
Objectives
Claims Journey
Corporate
An environment where our people can do their best work
Our customers are at the centre of everything we do
Onboarding Journey
Before they start...
Interactive Pre-Start Overview: A dynamic link will be added to Harbour, providing new colleagues with an interactive overview they can access before their first day.
+ info
+ info
Claims Induction
Monthly Induction - Our 8 day Programme Week One
Wednesday
Friday
Thursday
Tuesday
Monday
Monthly Induction - Our 8 day Programme Week Two
Tuesday
Monday
Wednesday
Claims Induction 2025
Shadowing
Systems Training
Duration
eLearning
Complaints
Health & Safety
Reflection
SME Workshops
L&D Support
L&D Support
Training Plans: Guide new colleagues through probation with structured support, ensuring key skills development and smooth handover to Team Managers. Coaching: Provide ongoing support for Team Managers to identify and address skills gaps, enhancing new starters' performance and ensuring successful onboarding.
Benefits
Benefits
Practical Application: SME-led sessions provide real-world insights and opportunities for existing colleagues to revisit sessions. Improved Time to Competency: Structured training accelerates proficiency, enabling quicker, effective contributions. Reduced Disruptions: Embedding SME sessions minimizes business disruptions and ensures timely training delivery. Enhanced Customer Service Skills: Follow-up training on Consumer Duty and CARE improves customer satisfaction. System Proficiency: Dedicated systems training and shadowing ensure comfort with daily tools, starting with FNOL foundations. Timely Compliance: E-learning ensures all compliance training is completed within the first 10 days.
Considerations
Associated Considerations for Monthly Induction
Overloading colleagues
Variability in Quality
Adaptation to change
+Info
+Info
Summary
Conclusion
Extended Induction Period: Allows for a deeper dive into essential topics. Incorporation of SME Presentations: Provides real-world insights and practical knowledge. Embedded eLearning: Enhances the training experience and operational efficiency. Smooth Transition: Ensures a seamless shift from induction to on-the-job training. Alignment with Business Goals: Supports the company's functional ambitions. Future-Ready Workforce: Builds a confident and capable team.
Employer of Choice: Strengthens our position in the job market.
Monthly Induction Schedule: Facilitates regular onboarding and continuous improvement. Focus on Upskilling and Reskilling: Allows L&D to enhance the skills of existing colleagues. This comprehensive approach not only meets immediate training needs but also positions us for long-term success.
SME Workshops
Group Reflection
In
Complaints
Shadowing
Fire Safety Awareness
Added Systems Training
eLearning
Briefing Presentation
Somerset Bridge Group
Created on September 19, 2024
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Claims Induction 2025
Contents
L&D Support
Introduction
Benefits
Objectives
Considerations
Onboarding Journey
Summary
Claims Induction
01
Introduction
Introduction
Goal: Develop a comprehensive, effective, and blended learning experience for new colleagues, starting before they join. Laying the foundation for building a future-ready workforce that is adaptable, skilled, and aligned with our business goals, reinforcing our position as an employer of choice. Approach: Foster collaboration between L&D, SMEs, and Team Managers throughout the induction process to ensure a cohesive and impactful learning journey, tailored to the needs of our evolving workforce. Rationale: Based on feedback, we need to enhance systems training and business awareness to improve onboarding effectiveness, not only improving the new starter experience but also strengthening our ability to attract and retain top talent, ensuring long-term organisational success.
+ info
01
Objectives
Objectives
Claims Journey
Corporate
An environment where our people can do their best work
Our customers are at the centre of everything we do
Onboarding Journey
Before they start...
Interactive Pre-Start Overview: A dynamic link will be added to Harbour, providing new colleagues with an interactive overview they can access before their first day.
+ info
+ info
Claims Induction
Monthly Induction - Our 8 day Programme Week One
Wednesday
Friday
Thursday
Tuesday
Monday
Monthly Induction - Our 8 day Programme Week Two
Tuesday
Monday
Wednesday
Claims Induction 2025
Shadowing
Systems Training
Duration
eLearning
Complaints
Health & Safety
Reflection
SME Workshops
L&D Support
L&D Support
Training Plans: Guide new colleagues through probation with structured support, ensuring key skills development and smooth handover to Team Managers. Coaching: Provide ongoing support for Team Managers to identify and address skills gaps, enhancing new starters' performance and ensuring successful onboarding.
Benefits
Benefits
Practical Application: SME-led sessions provide real-world insights and opportunities for existing colleagues to revisit sessions. Improved Time to Competency: Structured training accelerates proficiency, enabling quicker, effective contributions. Reduced Disruptions: Embedding SME sessions minimizes business disruptions and ensures timely training delivery. Enhanced Customer Service Skills: Follow-up training on Consumer Duty and CARE improves customer satisfaction. System Proficiency: Dedicated systems training and shadowing ensure comfort with daily tools, starting with FNOL foundations. Timely Compliance: E-learning ensures all compliance training is completed within the first 10 days.
Considerations
Associated Considerations for Monthly Induction
Overloading colleagues
Variability in Quality
Adaptation to change
+Info
+Info
Summary
Conclusion
Extended Induction Period: Allows for a deeper dive into essential topics. Incorporation of SME Presentations: Provides real-world insights and practical knowledge. Embedded eLearning: Enhances the training experience and operational efficiency. Smooth Transition: Ensures a seamless shift from induction to on-the-job training. Alignment with Business Goals: Supports the company's functional ambitions. Future-Ready Workforce: Builds a confident and capable team. Employer of Choice: Strengthens our position in the job market. Monthly Induction Schedule: Facilitates regular onboarding and continuous improvement. Focus on Upskilling and Reskilling: Allows L&D to enhance the skills of existing colleagues. This comprehensive approach not only meets immediate training needs but also positions us for long-term success.
SME Workshops
Group Reflection
In
Complaints
Shadowing
Fire Safety Awareness
Added Systems Training
eLearning