Briefing Presentation

Claims Induction 2025

Contents

Introduction

Objectives

Onboarding Journey

Claims Induction

L&D Support

Benefits

Considerations

Summary

01

Introduction

Introduction

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Goal: Develop a comprehensive, effective, and blended learning experience for new colleagues, starting before they join. Laying the foundation for building a future-ready workforce that is adaptable, skilled, and aligned with our business goals, reinforcing our position as an employer of choice.Approach: Foster collaboration between L&D, SMEs, and Team Managers throughout the induction process to ensure a cohesive and impactful learning journey, tailored to the needs of our evolving workforce.Rationale: Based on feedback, we need to enhance systems training and business awareness to improve onboarding effectiveness, not only improving the new starter experience but also strengthening our ability to attract and retain top talent, ensuring long-term organisational success.

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Objectives

An environment where our people can do their best work

Our customers are at the centre of everything we do

Objectives

Corporate

Claims Journey

Onboarding Journey

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Before they start...

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Interactive Pre-Start Overview: A dynamic link will be added to Harbour, providing new colleagues with an interactive overview they can access before their first day.

Claims Induction

Friday

Thursday

Wednesday

Tuesday

Monday

Monthly Induction - Our 8 day Programme Week One

Monthly Induction - Our 8 day Programme Week Two

Wednesday

Tuesday

Monday

Claims Induction 2025

Duration

Health & Safety

SME Workshops

Systems Training

Complaints

Shadowing

eLearning

Reflection

L&D Support

L&D Support

Training Plans: Guide new colleagues through probation with structured support, ensuring key skills development and smooth handover to Team Managers.Coaching: Provide ongoing support for Team Managers to identify and address skills gaps, enhancing new starters' performance and ensuring successful onboarding.

Benefits

Practical Application: SME-led sessions provide real-world insights and opportunities for existing colleagues to revisit sessions. Improved Time to Competency: Structured training accelerates proficiency, enabling quicker, effective contributions. Reduced Disruptions: Embedding SME sessions minimizes business disruptions and ensures timely training delivery. Enhanced Customer Service Skills: Follow-up training on Consumer Duty and CARE improves customer satisfaction. System Proficiency: Dedicated systems training and shadowing ensure comfort with daily tools, starting with FNOL foundations. Timely Compliance: E-learning ensures all compliance training is completed within the first 10 days.

Benefits

Considerations

Adaptation to change

Variability in Quality

Overloading colleagues

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Associated Considerations for Monthly Induction

Summary

Extended Induction Period: Allows for a deeper dive into essential topics. Incorporation of SME Presentations: Provides real-world insights and practical knowledge. Embedded eLearning: Enhances the training experience and operational efficiency. Smooth Transition: Ensures a seamless shift from induction to on-the-job training. Alignment with Business Goals: Supports the company's functional ambitions. Future-Ready Workforce: Builds a confident and capable team. Employer of Choice: Strengthens our position in the job market. Monthly Induction Schedule: Facilitates regular onboarding and continuous improvement. Focus on Upskilling and Reskilling: Allows L&D to enhance the skills of existing colleagues. This comprehensive approach not only meets immediate training needs but also positions us for long-term success.

Conclusion

SME Workshops

Group Reflection

In

Complaints

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Shadowing

Fire Safety Awareness

Added Systems Training

eLearning

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