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Transcript

  1. Guidlines
  2. Expectations
  3. Metrics
  4. Requests

Team Meeting: Preparing for Production

Guidlines- Mobile Phones and bags are not allowed in the production area - Always lock your green gots before leaving the area.

Expectations:

Adherence

Communicate

Seek support

Metrics

12%

unassigned SIC

9:50 min

AHT

2 minutes

Hold Time

OP2: 12%

Park rate

OP2: 95%

Understability

CCX ( BB)

Adherence

OP2: 90%

Sick leave

Sick note should be provided from our network and you need to bring a hard copy of the sick note

Requests

You need to request your annual leave at least 7 days before

Systematic Issues

Systematic issues such as: Blank Page, Error message after accepting the contact. Solution: take a screenshot, send it via Chime, and add the contact ID to a Quip document.

Personal performance quip

Coaching

1:1s

Audits

How to track your performance

Questions?

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

  • Generate experiences with your content.
  • It’s got the Wow effect. Very Wow.
  • Make sure your audience remembers the message.