Essential Dark Presentation

Resumen del dia-ROman introduction-

wow

GPL-1s and body program

Ozempic, compounded semaglutide, zepbound, wegovy.

Modern Fertility

fertility hormone, ovulation, pregnancy tests; prenatal multivitamins; birth control

Sexual health

Cold sores, genital hermes

Hair

RX oral minoxidil and hair solution.

Skin and eyelashes

Latisse(eyelashes), custom Rx treatment

Sexual health

Sperm kit:is discretely delivered to you so that you can collect your sperm from home.

Daily health

RO testosteron support Ro daily: 23 nutrients to support men's health

Hair

hair loss treatment; OTC revive shampoo, restore condition, and hair support supplement.

sexual life

daily rise gummies, viagra, valacyclovir, Cialis, ro sparks

Ro Health

Women

Men

Zendest is the main app for interaction, but patients can use other apps such as care, pharmacy or physician app; or phyz portal.

Its the first line of contact the client has.Patients reach with any concern they may have.

They work through e-mails -Care agents can: answer questions, and provide info.

Ro Care

Agents refer to clients as "members"

Provide services to patients and work with their providers or nurses. Main ap of contact is Care center or Phyz

Assist with:

• account management
• Patience Advocators(PA, son los RCT)
• Billing and payments(or refunds questions)
• Order and shipping
• Treatment plan and medications(inquiry abt patients plan and medication)

Ro Care Team

Agents refer to clients as "Patients"

Its main apps of use are: Care center(patients insurance verification) or Zendesk talk(place the call to the insurance to verify the patient)

In charge of contacting the patient's insurance company to check their beneffits and coverage ro certain medications.

reviewing details of a patient's insurance to determine if their insurance company covers specific medications.

Ro Benefits Verification

The call to the insurance needs to be 4-5 minutes

Stripe

Braintree

Info. to find

Care Center

• Providers can create prescriptions.
• Nurses communicate with the patient, answer questions abt medications.
• PA assists the patient with all non-clinical matters.
• Care agents do not communicate with the patient but get info and context to create tasks for providers, nurses, and PA team.

Patient info

Treatments

Insurance Info

Patients appointments

Pharmacy App

Care Center

Tabs

• Profile Tab: patience info
• Overview Tab: patient health-related info(height, weight)
• Labs Tab: Lab info, can cancel lab orders
• Insurance tab:
• Appointment tab:
• Journey hub tab: patient profile and access phyz
• programs tab: type of programs of a patient and injections
• Other: pharmacy app(everything related to medications orders), stripe profile, zendesk

Gracias por su atencion!