
SFU-015 - Module 6 (Soft skills)
Springpod Team
Created on September 17, 2024
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Transcript
Soft Skill: Conflict Resolution
Introduction
As you embark on your journey through university and start contemplating your future career, it’s crucial to recognise the significance of soft skills. Among these, conflict resolution stands out as one of the most vital. Regardless of your chosen field, the ability to effectively resolve conflicts can significantly impact your career success and personal growth.
What is Conflict Resolution?
Conclusion
Types of Conflict Resolution
Why Conflict Resolution is Crucial for Your Career
Developing Your Conflict Resolution Skills
Learning Objectives
Using Bloom's Taxonomy, the learning objectives for this conflict resolution activity, reinforcing the soft skill within the role of a Legal Support Assistant, can be categorised as follows:
By following these learning objectives, you will develop a comprehensive understanding of effective conflict resolution techniques and how to apply them in a legal support role. This activity will hone your skills in managing contractual disputes, a crucial ability for Legal Support Assistants.
Creating
Evaluating
Understanding
Analysing
Applying
Remembering
Soft Skills Activity: Conflict Resolution Scenario Review
This activity will help you facilitate growth in conflict resolution skills by analysing and confronting hypothetical scenarios that could emerge in a legal support role.
Preparation Task (5 minutes):
Think about a situation where there are two parties involved in a legal dispute, Party A claiming a contractual breach by Party B, creating further conflict.
1
Research Task (10 minutes):
Look up online for similar real-life conflict scenarios, especially ones where conflict resolution was effective. Make note of the strategies and techniques used in those cases.
2
Analysis Task (10 minutes):
With the conflict scenario in mind, start analysing the case. What are the main points of disagreement between the parties? What could be the possible reasons for these disagreements?
3
Create Task (2 minutes):
Based on your understanding of the conflict and your knowledge from the researched scenarios, create a step-by-step conflict resolution plan.
4
Document and Present (2 minutes):
Based on your understanding of the conflict and your knowledge from the researched scenarios, create a step-by-step conflict resolution plan.
5
Reflection Task (1 minute):
Reflect on how this activity helped in understanding the role of a Legal Support Assistant in conflict resolution and how this learning can be applicable to real-life scenarios.
6
Model answers
Now that you have completed the soft skill activity steps, click next to review the model answer and compare them to your own!
Preparation Task (5 minutes):
I imagined a scenario where Party A, a software development company, is accusing Party B, a client, of breaching a contract. Party A claims that Party B is not paying them for additional work requested beyond the scope of the original agreement.
1
Review plan
Review plan
Research Task (10 minutes):
I researched similar real-life conflicts in contract disputes, particularly cases where effective conflict resolution was applied. An instance that stood out involved a mediation process where a neutral third party helped facilitate face-to-face discussions between involved parties.
2
Analysis Task (10 minutes):
Main disagreement points include the interpretation of the original agreement and whether the additional work falls within the original scope. The possible reasons behind the conflict could be a lack of clarity in the original contract and ineffective communication regarding additional work requests.
3
Create Task (2 minutes):
Here's my Conflict Resolution plan, click the button below to review it.
4
Document and Present (2 minutes):
I documented the plan in a structured manner, detailing each step’s purpose, click the button below to review it.
5
Reflection Task (1 minute):
This activity gave insight into the dynamics of conflict resolution within a legal support role. The most notable takeaway was the importance of clear communication and the effectiveness of a mediated discussion in negotiating a conflict.
6
Well done!
You have completed this soft skills activity. We hope you have enjoyed the programe and picked up some new skills and information!
To develop your conflict resolution skills, focus on building strong communication and negotiation abilities. Practise active listening by fully engaging with all parties, acknowledging their perspectives, and providing constructive feedback. Enhance your empathy by understanding the emotions and motivations of others, and demonstrating compassion and respect. Develop your negotiation skills by seeking win-win solutions, being open to compromise, and maintaining a calm and assertive demeanour. Practise emotional intelligence by managing your own emotions, staying composed during conflicts, and recognizing emotional cues in others. Lastly, seek opportunities to mediate disputes in various contexts, such as group projects, volunteer activities, or part-time jobs, to gain hands-on experience and improve your conflict resolution abilities.
- Identify the key components of a conflict resolution process.
- Recognise the importance of effective communication and understanding in resolving disputes.
- Analyse real-world cases to understand the successful application of conflict resolution techniques.
- Study the points of disagreement to discern the root causes of the conflict.
- Create a detailed conflict resolution plan that is catered to the specifics of the dispute. Document your reflections on the process and your key learnings from the task.
There are various forms of conflict resolution, each playing a crucial role in different contexts. Collaborative resolution involves working together with all parties to find a solution that satisfies everyone’s needs, promoting cooperation and mutual respect. A Compromise resolution seeks a middle ground where each party makes concessions, ensuring a fair outcome. Accommodating resolution focuses on one party yielding to the other's needs to maintain harmony, useful in situations where the relationship is more important than the issue. Avoiding resolution involves sidestepping the conflict, which can be appropriate when the issue is trivial or when emotions need to cool down. Finally, competing resolution is about standing firm on one's position, which can be necessary in situations requiring assertiveness and decisiveness.
- Explain the role of a Legal Support Assistant in conflict resolution.
- Describe how a misconstrued contract clause can cause disputes.
- Gathering Facts: Acquire all the necessary information, related documents, and prior communication that are related to the dispute.
- Plan Meeting: Schedule a meeting between all parties involved in the conflict to present their points of view.
- Mediation: Consider involving a neutral third party to facilitate the conversation if required.
- Problem Solving: Identify and evaluate possible solutions by considering everyone's perspective.
- Agreement: Work towards a mutually beneficial solution.
Conflict resolution is a foundational soft skill that underpins your ability to succeed in any career. By developing your collaborative, compromising, accommodating, avoiding, and competing resolution skills, you will be better equipped to build relationships, advance in your career, enhance productivity, and foster innovation. Start honing your conflict resolution skills now, and you’ll set yourself up for a successful and fulfilling professional journey.
- Apply research skills to gather information about the dispute and related real-world cases.
- Utilise understanding and empathy to comprehend both parties' perspectives.
- Evaluate the validity of each party's arguments.
- Assess different resolution techniques to determine the most suitable approach for the dispute at hand.
Effective conflict resolution plays a fundamental role in building relationships, career advancement, performance, productivity, and innovation. Strong conflict resolution helps build trust and rapport with colleagues, clients, and stakeholders by demonstrating fairness, empathy, and effective communication. It enhances career advancement opportunities, as employers value individuals who can manage disputes and maintain a positive work environment. Conflict resolution boosts performance and productivity by minimising disruptions, reducing stress, and fostering a collaborative atmosphere. Additionally, the ability to resolve conflicts effectively enhances innovation, as it encourages open dialogue, diverse perspectives, and creative problem-solving.
- Gathering Facts: Assures all details are on the table for consideration.
- Plan Meeting: Offers room for direct communication to clarify misunderstandings.
- Mediation: Helps keep the conversation productive and on track.
- Problem Solving: Finds a compatible solution that recognizes each party's needs.
- Agreement: Arrives at a shared solution to resolve the conflict and prevent future disputes.
Conflict resolution is the process of addressing and resolving disputes or disagreements in a constructive and amicable manner. It involves understanding the root causes of conflict, facilitating open communication, and finding mutually beneficial solutions. Effective conflict resolution requires a combination of empathy, negotiation skills, and emotional intelligence to navigate differences and foster a harmonious environment.