Empathy VS Sympathy

I'm the right person to help you check the policies that are applied on this reservation

I can imagine how confusing it can be to verufy the policies that are being applied to this reservation

We're gonna guide you into how to solve this issue with the refund you're being asked for

I can see how upsetting can be being asked for a refund when the guest did stay at the property

Empathy VS Sympathy

I'm happy to guide you through the process of creating new policies

I apologize for the inconveniences you are having when trying to create a new cancellation policy

I will do everything I can to help you charge that VCC

I understand how frustrating can be not being able to charge a VCC

Empathy

Empathy is the ability to understand and share the feelings of another person

Instructions

Use the tool from the meeting to draw a line and connect empathy statements with their respective sympathy statements

Sympathy

Sympathy is a feeling of concern for someone who is going through a difficult time