SFU-005 - Module 2 (Learning Objectives)

Creating

Evaluating

Analysing

Applying

Understanding

Remembering

During this module we'll outline the key concepts you need to understand before starting the simulation. We'll also cover the goals you should aim to achieve, ensuring you're well-prepared for the tasks ahead.

Learning Objectives

(30 minutes)

Analysis Task

Analysing: Identify inefficiencies, bottlenecks, and areas where the process could be improved or automated. Evaluating: Document these inefficiencies and assess their impact on the process.

(40 minutes)

Research Task

Applying: Research and document the existing check-in process, identifying tasks, roles, and stages. Understanding: Clarify how employees at different levels (staff, managers) perform their tasks in the check-in process.

(20 minutes)

Preparation Task

Remembering: Identify key steps in an existing check-in process for a commercial airline. Understanding: Define the scope of your business process improvement effort, such as reducing wait times or increasing automation.

Learning objectives

Here's a breakdown of what's to come in the course.

Detailed breakdown

(10 minutes)

Reflection Task

Evaluating: Reflect on the learning from the process mapping exercise, considering how improvements might affect employees and overall business performance. Understanding: Think about how process improvement skills gained can be applied to real-world business scenarios in operations management.

(15 minutes)

Document & Present

Creating: Develop a presentation outlining the current process, the inefficiencies identified, and the new streamlined process with supporting visuals. Evaluating: Use feedback to refine your presentation and final map.

(30 minutes)

Create Task

Creating: Use a process mapping tool to create a new, streamlined version of the check-in process. Evaluating: Ensure the revised process improves speed, reduces inefficiencies, and maintains all necessary tasks.

Learning objectives

Here's a breakdown of what's to come in the course.

Detailed breakdown

Learning objectives

By the end of this activity, you will have developed practical skills in process mapping, improvement, and presentation. You will gain experience identifying inefficiencies and proposing solutions in a real-world business process, essential for roles in operations management and process improvement. Now that you're all prepped, mark this section as complete and let's make a start on the simulation module!

Conclusion

• Research and document the current process by gathering information from online sources or case studies.
• Map out the tasks, decisions, and roles involved, and identify areas where automation or simplification could be implemented.

• Explain why each step in the current process is essential and how it contributes to overall customer service and operational efficiency.
• Describe the roles of employees (e.g., staff, managers, directors) and how their actions impact the efficiency of the process.

• Assess the effectiveness of the current process and the impact of identified inefficiencies on customer experience and operational costs.
• Evaluate proposed improvements in terms of feasibility, cost, and their potential to improve speed and reduce waste.

• Identify the key steps and stakeholders involved in an existing process, provided in the task.
• List the various tools, systems, and roles involved in managing the process.

• Develop a future-state process map incorporating the identified improvements, ensuring that all essential steps are preserved.
• Use process mapping tools to create visual representations of the new process, showcasing how tasks, decisions, and information flow will improve.

• Break down the process to identify inefficiencies such as bottlenecks or redundant steps.
• Analyse how automation, role adjustments, or decision-making improvements could enhance the overall process.