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Transcript

Director of Operations

Erin Smith

Erin, the Director of Operations at a consulting firm, faces challenges with a major client project. Team disengagement and unmet client expectations raise concerns. Recalling a discussion on the importance of nurturing relationships, Erin realizes the need to prioritize opening the path of communication for both her team and the client's perspectives.

Use the side arrows to navigate and learn more about Erin's key questions as she is learning about Kantata Pulse.

Learning about Kantata pulse

Click on the ball to play the audio version of each slide.

Erin learns about Kantata Pulse, a tool to gather sentiment data from internal teams and clients, which could provide real-time insights and improve engagement. She’s excited to explore its potential to be more proactive in addressing team and client feedback. Let's take a look at Erin's questions as she sets out to learn more about Kantata Pulse.

erin's key questions

What features does Kantata Pulse offer to help improve team engagement and client satisfaction during a project?

How can I customize the surveys in Kantata Pulse to address the unique needs of my team and our clients?

What are the best practices for interpreting the sentiment data collected through Kantata Pulse to drive project success?

How does Pulse work in conjunction with Kantata OX?

How does Kantata Pulse ensure that feedback is collected in real-time, and what steps can I take if I notice negative sentiment emerging?

erin's next steps

Erin is ready to learn more about Kantata Pulse, identify goals for adoption, and ensure her team and clients know what to expect.