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History Edu Colors

20XX

20XX

20XX

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CSA Process

Blue = internal and external process / Red = internal only processes

CPD Audit / PS Inbox / Remote review / Potential patient complaint

Risk Assessment

ENT Remote Review Escalation

CSO Formal review

Internal training for team and/or update to training materials

The CSA programme procedure is a published SOP supervised and reviewed by CSO on an ongoing basis

Spreadsheet tracker updated

CSA Concern investigation

Spreadsheet tracker updated

Recommendations

Training / Px Referral / Follow up Reviews

Clinician advice

PS Team actions

Audit of outcomes

Regardless of source, remote review process is used to start the process

Clinical Concern

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