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Transcript

Shanequa!

Start

Customer Connection Center

Welcome to the

Invitation of Employment

This invitation will outline your new role, information regarding equipment, and other important upcoming training details. Please be sure to complete this full guide, through the acknowledgement at the end. There will also be several documents linked throughout the guide. These documents will open in a new tab in your browser; simply navigate back to this current tab to continue reviewing this guide once the necessary documents have been reviewed.

Let's Go!

Note: You will be paid overtime according to the federal, state, and provincial laws or by-laws of the place where you live.

Shanequa Spears

Title: Customer Experience SpecialistStart Date: Monday, Oct 14, 2024Status: Seasonal Full-Time, Work at HomeHourly Payrate: $16.50 per hour

Your Position

Next

New Hire Training

HR Orientation

Equipment Information

Availability Form

Click through the timeline to see what you can expect in the coming days and weeks!

What's next?

Work at Home Agreement

HR/Workday Onboarding

For your convenience, we have provided you with a handy checklist with all of the information you need regarding logging into Workday, completing Onboarding documents, and attending HR New Hire Orientation!

HR/WorkdayOnboarding Checklist

These action items are housed within Workday and are required to be completed by you prior to HR New Hire Orientation.

Complete I-9 DocumentsWork ArrangementComplete WOTC SurveyAdd Payment Elections (Direct Deposit)Complete Tax Elections

Download the C3 Onboarding Checklist

New Hire Training

HR Orientation

Equipment Information

Availability Form

Click through the timeline to see what you can expect in the coming days and weeks!

What's next?

Work at Home Agreement

HR/Workday Onboarding

Work at Home Agreement

This agreement sets forth the Company’s rules and expectations for the work from home program for which you have been selected. The Company expects you to adhere to the standards set forth in this document as well as all applicable Company policies and procedures while performing your job duties.Click the link below to review the Work at Home Agreement.Note: The document will open in a new tab; simply navigate back to this guide when finished to acknowledge the Work at Home Agreement has been reviewed.

View Work at Home Agreement

Work at Home Agreement

New Hire Training

HR Orientation

Equipment Information

Availability Form

Click through the timeline to see what you can expect in the coming days and weeks!

What's next?

Work at Home Agreement

HR/Workday Onboarding

Below, you will find a link to your Availability Form. This is the form that was completed based on the information you provided during the interview, and is the information that will be used to create your schedule after New Hire Training.Click the link below to review the Availability Form for accuracy.Note: The document will open in a new tab; simply navigate back to this guide when finished to acknowledge the Availability Form has been agreed to.

AvailabilityForm

View Availability Form

AvailabilityForm

New Hire Training

HR Orientation

Equipment Information

Availability Form

Click through the timeline to see what you can expect in the coming days and weeks!

What's next?

Work at Home Agreement

HR/Workday Onboarding

As a new team member of the C3 Department, you will be provided with essential equipment to perform your duties. To ensure you understand your responsibilities regarding the care and return of this equipment, please carefully review the Equipment Waiver at the link below.Note: The document will open in a new tab; simply navigate back to this guide when finished to acknowledge the Equipment Waiver has been reviewed.

EquipmentWaiver

View Equipment Waiver

EquipmentWaiver

Note: Your equipment is required to be hardwired via Ethernet Cable directly to your router or modem. In the event you require an Ethernet Cable longer than 10 feet from your workspace, you will need to purchase the appropriate cable length at your own expense prior to New Hire Orientation.
  • Mini PC
  • Two Desktop Monitors
  • Keyboard & Mouse
  • Headset
  • Webcam
  • Microsoft Authenticator Application Access
  • 10FT Ethernet Cable

Equipment Provided by Signet

To the right is a list of equipment that will be shipped directly to your home.This equipment may arrive as early as the Friday prior to your start date.

Next

Due to Information Security Laws & Regulations, no visitors are permitted within the workspace during scheduled work hours.
  • Personal Cell Phone for Microsoft Authenticator Application
  • High Speed Internet with a minimum speed of 50 Mbps and Latency of 100 ms or less
  • Router/Modem
  • Workspace free of background noise & interruptions

Equipment Provided by You

To the right is a list of equipment, Internet service and workspace requirements that you will be responsible for.Please note that your Internet Service must be up and running prior to your first day of training.

Next

Equipment Set Up

  • It will be important that you unbox all equipment as it is received to ensure there is no damage.
  • Please keep all boxes to ensure easy return if needed.
  • Below you will find a basic equipment set up guide. You can begin this process to speed up the setup process in New Hire Training.
    • Please note, you will be unable to proceed past step 7 in the guide prior to training.
  • The trainers will address any questions you may have regarding equipment set up while in New Hire Training.

View C3 New Hire Equipment Set Up Guide

New Hire Training

HR Orientation

Equipment Information

Availability Form

Click through the timeline to see what you can expect in the coming days and weeks!

What's next?

Work at Home Agreement

HR/Workday Onboarding

New Hire Training

3:30pm EST - 6:00pm ESTZoom Link will be emailed to your personal email. Please note this is a SEPARATE Zoom link from HR Orientation!

HR Orientation

12:00pm EST - 3:00pm ESTZoom Link can be located in the C3 Onboarding Checklist

Break

3:00 pm EST - 3:30pm EST

Here is a look at the timeline for your first official day, Monday, Oct 14th!

Next

New Hire Training

HR Orientation

Equipment Information

Availability Form

Click through the timeline to see what you can expect in the coming days and weeks!

What's next?

Work at Home Agreement

HR/Workday Onboarding

New Hire Training Schedule beginning Day 2 will be Monday - Friday, 9am EST - 6 pm EST for 6 weeks.

Let's Go!

New HireTraining

Monday, Oct 14, 20243:30pm-6:00pm EST

Adherence to scheduled class time including lunches and breaks are required.

New Hire Training is six (6) paid weeks and is mandatory. Payday is every 2 weeks.

New Hire Training

We are so excited to have you join us in new Hire Training! Here are a few quick points to note about what to expect throughout the class.

New Hire Training is a combination of vitural instructor led and self-paced modules as well as practice both in a practice enviornment and live mode.

Cameras are required to be on during all of new hire training as well as when on the production floor during various team meetings and training sessions.

Class participation is required throughout the training.

There are periodic assessments throughout training to assist you in determining your job knowledge and progress.

Vaping or smoking is not permitted at your workstation during scheduled work hours.

Dress code is business casual.

Next

New HireTraining

You may now exit this guide.

Thank you!

We look forward to you officially joining the team!