Listening With Empathy

Better conversations

Listening with Empathy

Presented by:Courtney Carey (3-5 Content Teacher)Jennifer Wright (K-2 Content Teacher)H.H. Beam Elementary

Strategies

Challenges

Misconceptions

Listening with Empathy

Better conversations

Listening with Empathy

Info

Info

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How do you currently listen to others? Watch this clip and share your thoughts with the person next to you.

Home

Pay close attention to this conversation. What is the doctor doing? What is the patient thinking and feeling?

Listening With Empathyis about

learning from others and communicating respect

empathy

Next

by demonstrating

by intending to

empathy

listen

affective empathy (feelings)

cognitive empathy (needs)

listen

Empathy

Cognitive empathy and affective empathy

Sharing another's emotions

Mirroring another

Understanding another's feelings

Involves an imaginary leap to understand another's needs

Recognizing others have different tastes, experiences, and world views

Perspective taking

Cognitive

Affective

Listen

4

We want to make sure that we are not treating others as if they are only here to get what we want.

4. Don't Interrupt

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3. Pause and Think Before You Respond

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2. Be the Listener, Not the Speaker

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1. Commit to Really Listening

Listening With Empathy

learning from others andcommunicatingrespect

is about

bydemonstrating

listen

by intending to

empathy

Stop interrupting people when they are talking. When we interrupt, we show that what they are saying doesn't really matter--or our comments matter so much more. Listening shows respect for others.

• feelings

affective empathy and cognitive empathy

• needs

We want to be able to see the interaction as a chance to learn something, not tell something. Give others plenty of opportunity to speak. Care about what your partner has to say. If you tend to always be the speaker, ask a question to hand the conversation back to your partner.

It can be challenging at times to want to hear what others are saying. We may struggle with making sense of events without bias or stereotyping others. We sometimes fail to realize that we are not listening.

Challenges

We want to make sure that our response is thoughtful and caring. A careless response can negate another person's comment and create the same impact as not listening at all. First we pause, and then think about what you will say before responding.

Ask yourself, "Will what I'm about to say open up or close down the conversation?" If it's going to shut down your partner, find another way to respond or say nothing.

Be determined to let the other person speak and don't fill up the conversation with our own words. We want to make sure that we are really listening to each other, rather than being distracted by personal thoughts, electronics, etc.

• 1. commit to listening
• 2. make sure your partner is the speaker
• 3. pause before you speak
• 4. don't interrupt

We listen with empathy by demonstrating empathy and by intending to listen. But what gets in our way of doing this?

Listening with Empathy

Empathy is oftentimes confused with sympathy.

Misconceptions

Empathy

Sympathy

An aweme title

Empathy is the art of stepping imaginatively into the shoes of another person, understanding their feelings and perspectives, and using that understanding to guide your actions. Empathy is is distinct from expressions of sympathy.

1. Listen actively 2. Withhold Judgement 3. Build trust and rapport with others 4. Practice Mindfulness 5. Understand others' feelings or perspectives and use that to guide your actions

1. Pity or feel sorry for others 2. Cognitive responses 3. Do not understand others' emotions or point of view

Demonstrating empathy is not very highly valued today. We tend to stereotype whole groups of people based on politics, gender, race, religion, sports preferences, or even the type of smartphones they use. We also don't actively listen and are often sympathetic instead of empathetic.

StrategiesIt is important that we utilize certain strategies and practice a few habits to ensure our actions embody our beliefs. When following these habits and implementing these strategies, you will become a much better listener, a more effective leader, and a better teacher or coach.