Scorecard DRAFT

Grant Street

Member Survey Scorecard

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Ascentra Data

August 2024

Trending Data Graph

What is the Net Promoter Score? Explanation here (Can also include pictures of graphs, comparisons from previous months, etc

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+ INFO

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Grant Street Data

August 2024

Grant Street Data

August 2024

What percentage of surveys have triggered an Exceptional Service Alert?

69.7%

Grant Street Data

August 2024

What are our members saying?**this is where we add positive comments that are branch specific. If no branch specific comments, then we can use ACU comments.

Grant Street Data

August 2024

Member Service Tip of the MonthHere we can interview people to give tips and tricks for member service- this slide would be the same for all staff (not branch specific)

• Visit the Analytics settings;
• Activate user tracking;
• Let the communication flow!

Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions!Premium tip: Get information on how your audience interacts with your creation:

Got an idea?

Here you can include a relevant fact to highlight

Here you can include a relevant fact to highlight

• Visit the Analytics settings;
• Activate user tracking;
• Let the communication flow!

Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions!Premium tip: Get information on how your audience interacts with your creation:

Got an idea?

Here you can include a relevant fact to highlight

Here you can include a relevant fact to highlight

• Visit the Analytics settings;
• Activate user tracking;
• Let the communication flow!

Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions!Premium tip: Get information on how your audience interacts with your creation:

Got an idea?

Here you can include a relevant fact to highlight

Here you can include a relevant fact to highlight

• Visit the Analytics settings;
• Activate user tracking;
• Let the communication flow!

Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions!Premium tip: Get information on how your audience interacts with your creation:

Got an idea?

Here you can include a relevant fact to highlight

Here you can include a relevant fact to highlight

• Visit the Analytics settings;
• Activate user tracking;
• Let the communication flow!

Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions!Premium tip: Get information on how your audience interacts with your creation:

Got an idea?

Here you can include a relevant fact to highlight

Here you can include a relevant fact to highlight

There is an option to the left to add a picture or an additional graph. Can also utilize this space for data from previous months so you can see how it has changed. Staff clicks the 'X' to close the window and return to the info graphic

Use this space to explain what NPS is and how it is scored

What is transactional NPS?

Here you can include a relevant fact to highlight

Here you can include a relevant fact to highlight

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Data and Graphs

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• Visit the Analytics settings;
• Activate user tracking;
• Let the communication flow!

Use this space to add awesome interactivity. Include text, images, videos, tables, PDFs... even interactive questions!Premium tip: Get information on how your audience interacts with your creation:

Got an idea?

Here you can include a relevant fact to highlight

Here you can include a relevant fact to highlight