Reading

Read the following lecture carefully and answer the questions as appropriate.

READING

ACTIVITY

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READING

As John entered the high-rise lobby of the prestigious consulting firm, he was greeted by a polished receptionist who offered a warm welcome. “Good morning, Mr. Smith. Welcome to XYZ Consulting. May I offer you a drink or some refreshments while you wait?” John, always one to appreciate the small gestures of courtesy, accepted a coffee and took a seat in the well-appointed waiting area. He then explained, “I have an appointment with Ms. Jessica Brown at 10:30.” The receptionist, after checking the schedule, nodded and replied, “Thank you for letting us know. Ms. Brown is in a meeting at the moment, but she will be along shortly. In the meantime, if you need anything, please don’t hesitate to ask.” John inquired about the logistics of the building, “I only need a phone to make a quick call. Do you offer to book one, or is there a phone available in the waiting area?” “We do have a phone here for visitors' use,” the receptionist assured him. “However, if you need to make a call for an extended period, we can book one of our executive suites for you.” John then asked about local transport, “By the way, could you tell me how far it is to the nearest station from here?” The receptionist responded with a helpful smile, “It’s about a ten-minute walk. Alternatively, I can call a taxi for you if you prefer.” John appreciated the offer and said, “Thank you for the assistance. I’ll just stick with walking. I might need a taxi later, though, so I’ll suggest a time to call for one if needed.”

NEXT

Asked for his identification

Question 01

What was the first thing the receptionist did upon John's arrival?

Gave him a map of the building

Offered him a drink or refreshments

Next

The receptionist greeted John warmly and offered him a drink or refreshments.

Correct answer

He mentioned he had a meeting scheduled with Ms. Brown

He requested to see Ms. Brown immediately

Question 02

How did John communicate the purpose of his visit?

He left a message for Ms. Brown

Next

John clearly stated he had an appointment with Ms. Brown at 10:30.

Correct answer

Whether he could use a phone in the waiting area

Question 03

What did John want to know about phone usage?

How to make an international call

If he needed to bring his own phone

Next

John asked if there was a phone available in the waiting area or if he needed to book one.

Correct answer

She informed him that the station was closed for renovations

Question 04

How did the receptionist respond to John’s inquiry about the nearest station?

She said it was too far to walk and suggested a taxi

She provided directions and offered to call a taxi

Next

The receptionist informed John about the walking distance and offered to call a taxi if he preferred.

Correct answer

Question 05

What did the receptionist say about Ms. Brown’s availability?

Ms. Brown had already finished her meeting

Ms. Brown was not in the office that day

Ms. Brown was in a meeting but would arrive shortly

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