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Community outreach

High risk

Medium risk

Standard/low risk

BCWA

CHADD

SPOC

The Single Point of Contact (SPOC) Process

A referral is made into domestic abuse support services

SPOC risk assesses the referral and allocates to the appropriate service

Refuge accommodation

Group work

Refuge - out of Dudley area

Group work

IDVA service

Other abuse services

The individual is contacted. A more in depth risk assessment and a tailored support plan is completed.

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Dudley single point of contact (SPOC). Operated by Black Country Women's Aid (BCWA).

Available 24 hours via telephone on 01384 455 411. Text or Whatsapp on 07384 466 181 (Monday to Friday, 9am-9pm) Webchat (Monday to Friday, 10am to 2pm, except bank holidays) Find out more via the Dudley Safe and Sound website.

Response within 1 working day

Click here for further information about CHADD

It's Never Too Late Over 55 IDVA Homelessness IDVA Specialist IDVA supporting minority groups Dudley Sanctuary home security scheme

Refuge accommodation in the Dudley area. 01384 864 334 - 24 hour telephone

One to one tailored support work, risk assessment & safety planning Support through criminal & civil proceedings Support with accommodation needs Emotional support Onward referrals for specialist support Specialist IDVAs for men, young people & disability

Psycho-educational group work

Refuge accommodation available in the Sandwell area

Integrated working with other BCWA services, including the Stalking Support Service, Rape and Sexual Violence Service and Children and Young People's Service

Psycho-educational group work