SPOC process v2
Black Country Women'
Created on September 5, 2024
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Transcript
Community outreach
High risk
Medium risk
Standard/low risk
BCWA
CHADD
SPOC
The Single Point of Contact (SPOC) Process
A referral is made into domestic abuse support services
SPOC risk assesses the referral and allocates to the appropriate service
Refuge accommodation
Group work
Refuge - out of Dudley area
Group work
IDVA service
Other abuse services
The individual is contacted. A more in depth risk assessment and a tailored support plan is completed.
Hover over the boxes to read more
Dudley single point of contact (SPOC). Operated by Black Country Women's Aid (BCWA).
Available 24 hours via telephone on 01384 455 411. Text or Whatsapp on 07384 466 181 (Monday to Friday, 9am-9pm) Webchat (Monday to Friday, 10am to 2pm, except bank holidays) Find out more via the Dudley Safe and Sound website.
Response within 1 working day
Click here for further information about CHADD
It's Never Too Late Over 55 IDVA Homelessness IDVA Specialist IDVA supporting minority groups Dudley Sanctuary home security scheme
Refuge accommodation in the Dudley area. 01384 864 334 - 24 hour telephone
One to one tailored support work, risk assessment & safety planning Support through criminal & civil proceedings Support with accommodation needs Emotional support Onward referrals for specialist support Specialist IDVAs for men, young people & disability
Psycho-educational group work
Refuge accommodation available in the Sandwell area
Integrated working with other BCWA services, including the Stalking Support Service, Rape and Sexual Violence Service and Children and Young People's Service
Psycho-educational group work