Your role as a CXer is to focus on the policy and account management aspect of customer correspondence. You will never interpret policy coverage or deal with the claims process.

Policy

CX

Policy questions
Policy updates
Renewal questions
Payment inquiries
Underwriting context

Claims Support

Instructions on how to file claims in the app
Manual claim filing
First notice of loss (FNOL)
Customer follow-up post-claim
Correspondence and redirection to assigned Claims Advocates

Claims

CLX

Open claim questions
Claim determinations
Claim timelines
Claim payments
Subrogation

Product

Templates
Why Genially?
First steps
Tour of Genially
Pricing

What’s it for?

Business
Education
University
Design

Learn

Genially Academy
Blog
Help Center

Company

Who we are
Join the team
Contact
System status

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