Genial Flipcard
Lemonade
Created on September 5, 2024
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Transcript
The Claims Support role does NOT make coverage determinations, as those can only be made by licensed Advocates assigned to handle the claims.
Policy
CX
- Policy questions
- Policy updates
- Renewal questions
- Payment inquiries
- Underwriting context
Claims
CLX
- Open claim questions
- Claim determinations
- Claim timelines
- Claim payments
- Subrogation
That's you!
Claims Support
- Instructions on how to file claims in the app
- Manual claim filing
- First notice of loss (FNOL)
- Customer follow-up post-claim
- Correspondence and redirection to assigned Claims Advocates