Want to make creations as awesome as this one?

More creations to inspire you

Transcript

The Claims Support role does NOT make coverage determinations, as those can only be made by licensed Advocates assigned to handle the claims.

Policy

CX

  • Policy questions
  • Policy updates
  • Renewal questions
  • Payment inquiries
  • Underwriting context

Claims

CLX

  • Open claim questions
  • Claim determinations
  • Claim timelines
  • Claim payments
  • Subrogation

That's you!

Claims Support

  • Instructions on how to file claims in the app
  • Manual claim filing
  • First notice of loss (FNOL)
  • Customer follow-up post-claim
  • Correspondence and redirection to assigned Claims Advocates