August 2024 Newsletter

Process Updates

Late return manegement

Infractions

Key exchange updates

August Newsletter

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KB Updates

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The Key Exchange CI & CO flow have been improved for both Driver and Owner

Better communication with Owners when we accept or reject an infraction

Better communication to avoid drivers lateness

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Jehann

Karim

Simon

Categories

Macros

Users can no longer open the checkout flow by clicking on "Start my rental" this was previously possible, and very misleading. If they try to do this, they'll see the first pop up

The end my rental button will be deactivated for the first 5 minutes after the pickup inspection is done

Owners will see the mileage reported by the driver.

Improved the infraction/citation/parking ticket management flow to include the compensation amounts and the infraction ID numbers in the email we send to owners when we confirm or reject their request.This will make it easier for owners to understand which infractions have been accepted and refused, especially for rentals where there are several.

• Push notif warning driver if next rental is booked
• New component in rental page
• How drivers can solve the issue

Category changes

• Pre-rental::Booking::Additional Driver is now Pre-rental::Booking::Secondary Driver
• Pre-rental::Cancellation::Driver Reimbursement is now Pre-rental::Cancellation::Driver cancellation
• Pre-rental::Cancellation::Switch Car is now under Pre-rental::Booking

• Infractions: we do not have to systematically reject an infraction if the document is a multi-page PDF. The edit tool can only process the first page when the document is a PDF and in some cases the first page doesn’t contain the reason of the infraction (speeding, red light, etc.). However, if the reason of the infraction is mentioned on one of the other pages, and we can therefore select the infraction type, the infraction todo can be accepted.

• Fuel adjustments: Rentals where the fuel adjustment for drivers can not be fully paid out as the amount of the fuel adjustment is exceeding the amount the driver paid on the rental and we are therefor not allowed to pay the driver. In those cases we have automated the process and the finance team now automatically takes care of those payments. For the finance team to be able to pay the DR through their IBAN we need you to not create manually a fuel adjustment to try to payout the driver. If you did and you see a case like this, please go to “adjustment > check out/gas and change the fuel adjustment to 0€“.

• Internal::Feedback Survey Notification: you can use this macro when solving a ticket with a positive outcome

• Adjustments::Fuel::Discrepancy Connect/Dashboard pictures - Driver pushback: you can use this macro when a driver is pushing back regarding a fuel adjustment. This macro should be sent after Adjustments::Fuel::Discrepancy Connect/Dashboard pictures (No contestation + Difference is 15% or lower)