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FedEx39 - GNL2 - What to Do When Case EBS is Down - 2024

Learning Tribes

Created on September 4, 2024

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Transcript

BACKUP PROCEDURES

What to Do When Case EBS is Down

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Case EBS is accessed via Purple ID or Quick Links in CED. Case availability within Case EBS is dependent upon the identified OpCo (time- or day-definite service type) and the current status of the tracking number entered.
If both Bridge and Case EBS are malfunctioning, a caller should be advised to call back or use the self-help options on fedex.com, FDM, or use the Virtual Assistant when applicable.
Using fedex.com, customers have many self-serve options, such as RTS for secured shippers, Redirect to Hold, Disputes Delivery, and other convenient options within FDM.

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