Want to make interactive content? It’s easy in Genially!
Get started free

Over 30 million people build interactive content in Genially.

Check out what others have designed:

SLYCE DECK

Personalized

LET’S GO TO LONDON!

Personalized

ENERGY KEY ACHIEVEMENTS

Personalized

HUMAN AND SOCIAL DEVELOPMENT KEY

Personalized

CULTURAL HERITAGE AND ART KEY ACHIEVEMENTS

Personalized

DOWNFALLL OF ARAB RULE IN AL-ANDALUS

Personalized

ABOUT THE EEA GRANTS AND NORWAY

Personalized

Discover more incredible creations here

Transcript

start

®

What to Do When Case EBS is Down

Select the START button to begin.

BACKUP PROCEDURES

Case EBS is accessed via Purple ID or Quick Links in CED. Case availability within Case EBS is dependent upon the identified OpCo (time- or day-definite service type) and the current status of the tracking number entered.

If both Bridge and Case EBS are malfunctioning, a caller should be advised to call back or use the self-help options on fedex.com, FDM, or use the Virtual Assistant when applicable.

Using fedex.com, customers have many self-serve options, such as RTS for secured shippers, Redirect to Hold, Disputes Delivery, and other convenient options within FDM.

Well done!

®

Select RESTART to review the content again.

restart