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What to Do When Case EBS is Down

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BACKUP PROCEDURES

Case EBS is accessed via Purple ID or Quick Links in CED. Case availability within Case EBS is dependent upon the identified OpCo (time- or day-definite service type) and the current status of the tracking number entered.

If both Bridge and Case EBS are malfunctioning, a caller should be advised to call back or use the self-help options on fedex.com, FDM, or use the Virtual Assistant when applicable.

Using fedex.com, customers have many self-serve options, such as RTS for secured shippers, Redirect to Hold, Disputes Delivery, and other convenient options within FDM.

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