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FedEx36 - GNL3 - CED Rate Screen
Learning Tribes
Created on September 2, 2024
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rating
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CED Rate Screen
The CED Rate screen is designed to provide small package, freight, and international rates. It is required to have a contact populated in the Highlight Panel to access the Rate tab of CED. Select each tool-tip to learn more!
Accessing the Rate Tab
a. If the caller is available as both an individual and account contact, select the contact associated with the account.
If there is an ANI match, the identified phone number will display results in the Contacts search results screen. Select the caller’s name, if available.
The CED Rate screen is designed to provide small package, freight and international rates. It is required to have a contact populated in the Highlight Panel to access the Rate tab of CED. Select each tool-tip to learn more!
Rating Accessing the Rate Tab
b. If the caller isn’t available in the results list, you must complete an alternate search for the caller before adding them as a contact.
If there is an ANI match, the identified phone number will display results in the Contacts search results screen. Select the caller’s name, if available.
The CED Rate screen is designed to provide small package, freight and international rates. It is required to have a contact populated in the Highlight Panel to access the Rate tab of CED. Select each tool-tip to learn more!
Rating Accessing the Rate Tab
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c. If the results list only displays contacts associated with an account, and the caller isn’t an available contact option, do not add the caller as a contact on the account. Instead, follow the procedure to creating an individual contact.
If there is an ANI match, the identified phone number will display results in the Contacts search results screen. Select the caller’s name, if available.
The CED Rate screen is designed to provide small package, freight and international rates. It is required to have a contact populated in the Highlight Panel to access the Rate tab of CED. Select each tool-tip to learn more!
Rating Accessing the Rate Tab
Select the agent to learn more.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Back
The Account Information area includes the following fields:
Account Information
Rate: Customer Information Ribbon Overview
- Tracking Number — if needing to get a rate for a previously shipped package
- Dropoff/pickup — Indicates package drop-off or pickup.
- Ship Date — This field is required and impacts results in Rates and Transit Times; to change the date, click in the field to open the calendar.
- Payor and Payor Account number — Payor defaults to Shipper and an account number auto-populates when rating with a contact associated with an account. Payor can be updated to Recipient or Third Party; doing this requires an account number to be entered and validated prior to proceeding with the rate.
- Payment Type — This field is disabled when running a rate without first entering a tracking number; when a tracking number is entered, the field will display the payment type used at the time of shipment.
- Interline — This drop-down contains a list of Interline partners with a reduced rate agreement with FedEx; the list is alphabetical, so enter the first letter of the airline to quickly navigate through the list.
The Customer Information Ribbon is divided into 3 main sections:
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
When a caller is requesting an account-based rate, but they are not a listed contact on the account identified by the IVR, it is required to create an individual shipper contact for the caller. When this occurs, you may still provide the account-based rate only if the caller can verify the account number, company name, and primary address. This is completed by entering the provided account number in the Payor Account field and clicking Validate.
Note
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The Account Information area includes the following fields:
Account Information
Rate: Customer Information Ribbon Overview
The Customer Information Ribbon is divided into 3 main sections:
- Tracking Number — if needing to get a rate for a previously shipped package
- Dropoff/pickup — indicate package drop-off or pickup.
- Ship Date — this field is required and impacts results in Rates and Transit Times; to change the date, click in the field to open the calendar.
- Payor and Payor Account number — Payor defaults to Shipper and an account number auto-populates when rating with a contact associated with an account. Payor can be updated to Recipient or Third Party; doing this requires an account number to be entered and validated prior to proceeding with the rate.
- Payment Type — this field is disabled when running a rate without first entering a tracking number; when a tracking number is entered, the field will display the payment type used at the time of shipment.
- Interline — this drop-down contains a list of Interline partners that have a reduced rate agreement with FedEx; the list is alphabetical, so enter the first letter of the airline to quickly navigate through the list.
The Origin Address section includes the following fields:
Origin Address
Back
Rate: Customer Information Ribbon Overview
- Country/Location — Select United States from the country list; selecting a country enables the postal code.
- Postal Code — Enter the destination postal code here; tab out of the field to auto-populate the state and city.
- State — The State field auto-fills based on the postal code entered.
- City — The City field auto-fills based on the postal code entered; if a drop-down arrow is present, it can be clicked to select an alternate city name.
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Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
The Customer Information Ribbon is divided into 3 main sections:
Select the agent to learn more.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Back
The Destination Address fields are and function the same as the Origin Address fields.
Destination Address
Rate: Customer Information Ribbon Overview
The Customer Information Ribbon is divided into 3 main sections:
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Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
After entering the destination details, the location and service area for origin and destination are populated. Additionally, you should ask and indicate if shipping to a residence before clicking the Shipment Information button to proceed to the next section.
Note
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The Destination Address fields are and function the same as the Origin Address fields.
Destination Address
Rate: Customer Information Ribbon Overview
The Customer Information Ribbon is divided into 3 main sections:
The Shipment Information Ribbon contains the following fields:
MPS This link opens a MPS window, allowing you to enter per-piece shipment details for a multi-piece shipment when the weight or dimensions are not the same for each of the customer’s own packaging. A customer may ship up to 20 pieces.
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Shipment Information Ribbon
The Shipment Information Ribbon contains the following fields:
MPS This link opens a MPS window, allowing you to enter per-piece shipment details for a multi-piece shipment when the weight or dimensions are not the same for each of the customer’s own packaging. A customer may ship up to 20 pieces.
LBS/IN drop-down Change the weight and dimensions to kilograms and centimeters.
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Shipment Information Ribbon
The Shipment Information Ribbon contains the following fields:
No. of Packages Enter the total number of packages in the shipment.
Back
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Shipment Information Ribbon
The Shipment Information Ribbon contains the following fields:
No. of Packages Enter the total number of packages in the shipment.
Total Weight Enter the total weight of shipment.
Back
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Shipment Information Ribbon
The Shipment Information Ribbon contains the following fields:
Length/Width/Height Enter the dimensions of the customer’s own packaging. If you are rating a MPS for a customer using their own packaging AND all pieces are identical in size, you may enter the dimensions in the DIM fields. Note that dimensions are not required; however, if dimensions are not entered, the billed rate may vary after the package is weighed and dimensioned after pickup.
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Shipment Information Ribbon
The Shipment Information Ribbon contains the following fields:
Packaging Type This drop-down defaults to “Your Packaging”; available options in this drop-down are dependent upon the total number of packages, weight, and dimensions entered (i.e., if you enter 1 package at 15lbs, the FedEx Envelope option is no longer available because envelopes aren’t intended to hold the provided weight).
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Shipment Information Ribbon
Commodity This is not a required field for rating domestic shipments.
The Shipment Information Ribbon contains the following fields:
Back
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Shipment Information Ribbon
Special Handling Select any applicable special handling options from the drop-down; the options available will vary by package type, service type, shipping date, weight, and ZIP code. To remove a selected option, click the “x” next to the indicated option.
The Shipment Information Ribbon contains the following fields:
Commodity This is not a required field for rating domestic shipments.
Back
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Shipment Information Ribbon
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The Shipment Information Ribbon contains the following fields:
Declared Value toggle The default for this is “No”; if the caller would like to declare a value, indicate “Yes” and enter the dollar amount (the currency will default to USD).
Back
Shipment Information Ribbon
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Rates and Transit time results are driven by the customer and shipment information entered. Results default to the Account Specific Rates tab, even when providing a rate for a customer without an account number. The results list displays with the earliest commitment option displayed at the top of the list. Note that, in this example, the FedEx Ground® service option provides the same commit date as the 2Day® options, with only the commit times differing. To view the details of a rate, click the rate line.
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Rates and Transit Times Ribbon
When indicating the packaging type as a complimentary FedEx option, the One Rate tab is enabled, and One Rate pricing is available for quoting. An error message will display when rates cannot be determined from the customer or shipment information provided.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
The Reverse Rate button will rate the shipment as a return to the shipper based on the previous information provided. The Back button will take you back to the Shipment Information section.
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Rates and Transit Times Ribbon
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