Hotel Organization Chart

General Manager

Administrative Assistant

Receptionist

Night Receptionst

Reception Department

Reception Assistant

Reservation Manager

Sales Department

Event Manager

Administrative Manager

Operation of hotel

Accounting Manager

Tour Manager

Billing

Administrative Department

Costs

Housekeeper

Purchasing Manager

Rooms Department

House Man

Chef

Cooks

Food Department

Dishwasher

Bartender

Waiter

TEAM MEMBERS

Gerardo Joel Cervantes

Alejandra Brito

Ximena Sinai Serrano Lozano

Maria Fernanda Martinez

Xochitl Miranda

Merari Prestegui

Israel Valadez

Diana Hernandez

EVENT MANAGER

Sales Department

He is the person in charge of maximizing the benefit of the events that take place at the hotel

BILLING

Administrative Department

Billing in a hotel is the process of issuing invoices or accounts to guests for the services and products they have consumed during their stay. Here are the general steps followed in a hotel billing... 1-Registration of stay 2-Consumption and charges 3-Invoice Creation 4-Review and approval 5-Presentation of invoice 6-Payment 7-Closure of invoice

NIGHT RECEPTIONIST

Receptionist Department

The Night Receptionist perfoms similar duties to the daytime receptionist but works during the night.In addition to check in and check out tasks,they are also responsible for the hotel´s security during nighttime hours,attending to any emergecies,and managing the front desk´s closure at the end of their shift.This role requieres additional skills in handling unexpected situacions and strong ability to work independently.

FOOD DEPARTMENT

Food Department

This Department is responsible for acquiring and preparing food and beverages to meet the demand of customers staying in a hotel.The most important activities it carries out Purchase food and drinks Produce food and drinks Prepare food and drinks Offer food and beverages services Provide catering service for private parties Bring food and drinks to the rooms

Workers in the food and beverage department Head of Food and Beverages He is in charge of managing all the fundamental processes of the hotel´s food and beverage area.

RESERVATION MANAGER

Sales Department

A hotel reservations manager is responsible for organizing,directing and controlling the reservation department.This function include

• To keep track and track prepaid customers of travel agencies without credit.
• Captur and Handle booking requests.
• Coordinate with the front desk department and the housekeeper department for available rooms

TOUR MANAGER

Sales Department

Is responsible for overseeing all aspect of a tour,from planning and budgeting to coordinating travel,accommodations and activities

HOUSEKEEPER

Rooms Department

The HouseKeeper will be trained to supervise and control the work carried out in the room area,keeping the rooms clean,tidy and in good condition so that they can be occupied by guests,applying safety and hygiene criteria at work..Plan and distribute the work of your staff in charge,using command effectively,as well as carrying out the maintenance and repairprogram for room devices and machinery of work

COSTS

Administrative Department

The costs of a hotel can vary depending on several factors such as location,size ,type of hotel and service offered.

• Fixed costs
• Variable Costs
• Operating costs
• Capital costs

ADMINISTRATIVE ASSISTANT

General Manager

An Administrative Assintant in a hotel has a variety of responsibilities that ensure the smooth running of day to day operations.Mail Management Agenda Organization Custormer Service Document Management Administrative Support Internal Coordination Detail Supervision

WAITER

Food Department

Prepare,transport and collect the materials and products necessary for cleaning and maintaining rooms and public,and internal areas.Preparate the rooms for meetings,conventions.Clean the areas and perfom auxiliary tasks.Replenish minibar in the rooms

SALES DEPARTMENT

Sales Department

This Apartment focuses on the direct sale of rooms and hotel service to individual clients,groups or companies.In addition,it manages reservations,provides attention to potential customers,plans pricing strategies,collaborates in the organization of events and participates in marketing activities.

HOUSEMAN

Rooms Department

Keeps works equipmen,such as vacuum cleaners and wood cleaning products,in good working orderArranges for supplies,such as paper towels and toiletries,when supplies are low...

• Keeps guests happy by being a good listener
• Server as a liasion between the hotel and people who wish to make reservations or registrer
• Remove trash and debris from hallaways and rooms left by guests

• Updates documentation and log sheets for all work orders with completion dates and itemns received
• They will schedule meeting with guests and provide feedback on status and key issues when necessary

CHEF

Food Department

Is responsible for ensuring that dishes are prepared and served properly,with the correct portions and in a timely manner

RECEPTIONIST ASSISTANT

Reception Department

The Reception Assistant supports the reception in their daily tasks.Their work is crucial for maintaining operational flow at the reception and ensuring that all activities are carried out efficiently.Each of these roles is key to the functioning of a hotel and contributes to customer satisfaction.

DISHWASHER

Food Department

Is responsible for maintaining cleanliness and order in the kitchen and service areas

COOKS

Food Department

Is in charge of cooking the food requested by the guest based on the chef´s orders.

GENERAL MANAGER

Management is responsable for Planning,Coordinating and Managing the Physical,Economic and Human Resources that the operation of all its Services,taking into account the regulations and laws concerning the Tourism Sector and others that become pertinent

RECEPTIONIST

Reception Department

The Receotionist is the first point of contact for guests.Their responsibilities includes cheking guests in and out,managing reservations,answering phone calls,providing information about the hotel and the surrounding area,and resolving guests inquiries or problems.Their role is essential for creating a good impression and ensuring a positive experience for visitors.

PURCHASING MANAGER

Administrative Department

The Purchasing Manager of a hotel is responsible for acquiring the products and service necessary for the operation of the establishment

ACCOUNTING MANAGER

Administrative Department

The Hotel Accounting Manager is responsible for supervising and controlling the financial and accounting operations of a hotel.

• Financial Accounting supervision
• Financial Analysis
• Budgeting and Financial planning
• Cost Control
• Treasury Management
• Regulatory Compliance
• Supervision accounting staff
• Financial reporting
• Internal auditing

BARTENDER

Food Department

They prepare and serve drinks to customers in hotel´s,bars,restaurants and clubs.These professionals share tasks and responsibilities with the waiter depending on the type of establishment where they work,but they are basically responsible for bar service

ADMINISTRATIVE MANAGER

Administrative Department

As the Manager of a hotel,motel or tourist complex,the hotel manager is responsible for ensuring guest satisfaction and supervising daily operations.They are also in charge of reviewing the budget and income of their establishment to ensure optimal profitability.Additionally,they closely evaluate the perfomance of each department head to provide constructive information on areas that require improvement.